Multi-Site Manager/Maintenance, Real Estate/Property Management
The Regional Service Manager is responsible for managing the service operations of an apartment property on a temporary basis. An associate in this position will be assigned by the RVP or SVP to fill in at different properties, typically for short and medium assignments but long term assignments are possible. These assignments may be to work in the absence of the regularly assigned Service Manager, to assist at a troubled property, or work with an active Service Manager for miscellaneous reasons. When working with a property with a current Service Manager, the Regional Service Manager of that region may assist in any task needed on that property. The Regional Service Manager will help in developing the maintenance staff at assigned properties and to assist in hiring and training of maintenance personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists assigned Property Managers and Service Managers in completing all tasks necessary to meet performance benchmarks, including but not limited to; supervising staff, ordering parts, scheduling vendor service, completing work orders, preventive maintenance, painting, cleaning carpets, etc.
Assists assigned Property Managers and Service Managers in staff development, including interviews, coaching, and teaching to insure that proper procedure is followed. Leads, develops, and trains staff to meet established goals.
Works as Service Manager at an assigned property in the absence of a regularly assigned Service Manager.
Mentors new Service Managers through “hands-on” training. Instructs Service Managers on MAA policies, procedures, and guidelines.
Supports the properties in day to day operational issues to insure that the properties’ needs are met and that MAA’s standards are upheld. Assists properties with solutions to short staffed situations to insure that property operations are maintained to MAA standards.
Walks rent ready units to insure that the maintenance team is upholding MAA requirements and reviews outstanding work orders and assists when needed.
Assists with resident complaints and resolutions. Reports occurrences to RSD’s, RVP’s and SVP’s .
Reports adverse problems such as employee problems, financial liability, and asset conditions that may place property operations in jeopardy to Senior Management.
Assists properties in finding solutions to maintenance problems.
Resolves problems and/or brings them to the attention of RSD’s, RVP’s and SVP’s .
Perform other duties as assigned
The Regional Service Manager will be required to work at different MAA locations on short notice, including locations in different cities. Some overnight travel will be required.
Ability to communicate with residents, vendors, and co-workers in a friendly and businesslike manner
Thorough knowledge of apartment maintenance practices and procedures.
Ability to use basic computer software.
Ability to organize multiple tasks at different locations.
Ability to travel to multiples sites on short notice.
Ability to work in disagreeable conditions, both outside and inside, for extended periods of time and to lift weights of over 50 lbs. regularly
Skill in using common and specialized tools to efficiently make repairs and perform maintenance duties
Ability to guide and direct the work of others
Good organizational skills
High school diploma or equivalent and three years leading a maintenance operation at an apartment community OR equivalent experience. HVAC and pool certified.
Must possess an EPA Type II or Universal certification, and other certifications as needed at the assigned property.
We believe it is only through our greatest asset, our associates, that we transform properties into communities, and apartments into homes. If you are looking to join a company that is devoted to creating an atmosphere of excellence, and to creating a sense of community for our residents, then MAA is the perfect company for you! Explore MAA Careers for the opportunity that might be waiting just f...or you, or continue reading to learn more about the many benefits of working for MAA.MAA considers applications for employment submitted online only.________________________________________Benefits of MAAWe want to ensure that choosing to become an MAA associate is as much the right decision for you as it is for us. That is why MAA offers a variety of programs and benefits to meet your needs. MAA offers a comprehensive benefits package to meet your needs, whether you are full-time or part-time, at the start of your career or heading into retirement. Here are just a few of the benefits MAA offers:•Medical, Dental & Vision Insurance •401(k) Savings Plan •Apartment Discount •Employee Stock Purchase Plan •Paid Time Off •Tuition and Certification Reimbursement •Life & Disability Insurance •Free Confidential Counseling •Supplemental life insurance