Under the supervision of the Property Manager, the Assistant Property Manager is responsible for assisting in all areas defined as a part of the Property Manager job description.
Primary responsibilities include ensuring that the community generates a satisfactory cash flow and that the property is maintained in accordance with Drucker and Falk standards and assures customer satisfaction.Duties will be performed following company procedures and in accordance with EHO and EEO regulations and guidelines. Perform additional duties as assigned.
Essential Duties and Responsibilities
The Assistant Property Manager should be capable of managing the community in the temporary absence of the Property Manager. This includes being able to perform all functions which are included in the Property Manager's job description, or as directed by the Property Manager.
In the absence of the Property Manager, the APM is in charge of the office and shall become responsible for all monies pertaining to the community and must ensure daily bank deposits are made. Show apartments and process applications for prospective residents.
Handle and coordinate all details of move-ins and move-outs.
Accurately process paperwork and ensure all data in the resident files such as income, credit reports, assets etc. are kept confidential.
Prepare and maintain resident files according to company policies.
Initiate the lease renewal process and forward completed packets to the Property Manager for approval.
Process maintenance service requests.
Actively participate in maintaining good resident relations in the community.
Prepare weekly traffic/renewal status reports.
Keep the advertising and websites file up to date.
Cooperate with other departments within the company.
Handle any other special assignments which may be given from time to time by the Property Manager or Regional Property Manager.
If there is more than one Assistant Property Manager at a site, the Property Manager will designate the Assistant Property Manager who will be in charge of the property in the Property Manager's absence.
Perform Outreach Marketing as directed by Property Manager/Regional Property Manager.
Follow-up on prospective rental leads/visitors.
Process Accounts Payable and Accounts Receivable as instructed.
Performs other duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external).
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Possess the ability to write routine reports and correspondence, and to speak effectively before groups of customers or employees of organization.
Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
To perform this job successfully, an individual should have knowledge of Accounting software; Spreadsheet software and Word Processing software.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Prefer 4 year college degree.
Certificates, Licenses, Registrations
Current driver's licenses
ARM or CAM preferred
Other Skills and Abilities
Knowledge of Residential Property Management
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit and use hands to touch, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits: Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.