Management, Real Estate/Property Management, Site Personnel - Office & Leasing
Our dynamic portfolio is growing quickly as we provide investors with ethical investment opportunities on our mission to improve communities through renovation projects. We are currently seeking personalities with an entrepreneurial spirit and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to excellent customer service and guided by our values.
Provide superior customer service
Assist in conducting market surveys
Show, lease, and move in prospective community members
Update unit availability daily
Process rental applications
Process maintenance work orders
Adhere to the Company's operating procedures and policies
Receive and process collections in accordance with company standards
Collect past due balances from former community members
Clerical and phone support
Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected to ensure all apartments are move-in ready to Company's standards
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager
Conduct community member move-out apartment inspections and complete deposit accountings with Community Manager’s approval
Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits
Additional tasks or duties assigned by Community Manager
The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.
This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. The position also requires regular attendance and active participation/planning at company functions and events.
Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to:
Handle high stress situations effectively
Exhibit strong leadership skills
Excellent communication skills
Superior collection skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Strong sales background
Knowledge of state law as it relates to fair housing
Intermediate computer and Internet knowledge
Intermediate knowledge of MS Word, Excel, and Outlook
Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our company’s education programs.
High school education or equivalent is required
CPM, CAM, RMP, or CMCA Certifications are preferred but not required
Accurately perform intermediate mathematical functions and use all on-site resident management software functions
Two years of experience in residential property management in the Multifamily Industry is required.