Where is the job? Solana Lucent Station (Highlands Ranch, CO)
What do we need you to do? Greet and assist residents with a positive and enthusiastic attitude
Why should I work for Mission Rock? Mission Rock Residential (MRR) is an amazing property management company founded on integrity, honesty, and transparency from all team members. We are privileged to provide our residents service and comfort for their only real sanctuary, their home. If you are looking to be part of a fantastic, customer service driven team, this is the place for you!
Are there perks? Yes! This position is eligible for the bonus program AND is eligible to live on-site at a discounted rate! MRR offers excellent medical/dental/vision insurance, FSA, HSA, Company paid life insurance, short- and long-term disability, and offers a 401k with match. Working with us gets you a discount on Verizon phone service and accessories (even if you are already on a Verizon plan).
The Job: Our Concierge will assist residents and support overall property operations. Specific responsibilities include: * Answer, record, and complete resident requests for services to include: schedule reservations, coordinate transportation, dry-clean pick-up and drop-off, housekeeping, grocery delivery, local referrals for specialized services etc. * Record and coordinate maintenance requests * Maintain schedule for property amenities * Advertise, coordinate, and schedule weekly resident events while adhering to budget * Advertise, coordinate, and schedule fitness classes on a weekly basis * Help maintain a neat, clean, inviting clubhouse; ensure refreshment area is stocked and maintained * Maintain fitness room; ensure equipment is operational, towels are available and organized, etc. * Maintain Indoor/outdoor kitchen area * Provide directions and information regarding local area such as shopping, dining, and entertainment options upon request * In coordination with management, design, implement, and maintain a resident retention program * Receive and log packages, manage Parcel Pending system, assist with deliveries * Coordinate and assist with logistics of move-ins and move-outs * Maintain the confidentiality of residents
The Details: Our Concierge should meet the following criteria: * Have a High School diploma or equivalent * Have two or more years of experience as a concierge in either multi-family apartments or hospitality * Have a positive attitude * Have basic computer skills including familiarity with the Microsoft Suite
*** All Mission Rock Residential Employees are required to successfully pass a pre-employment drug and background screen ***
Mission Rock's foundation is a culture of integrity, honesty and transparency at all times from all team members. We have a ground up approach to managing our communities. We encourage our team members to develop and present innovative ideas that are in the best interest of the communities they manage and that will deliver positive results to create value to the investors and residents. We encoura...ge a collaborative management style that delivers the optimum results, while always demonstrating the ultimate respect for one another. The golden rule of treating one another the way they want to be treated is expected from all of our team members. We are driven by our pride, passion and competitive spirit to be the "best in class" Management Company. Our team members are expected to be accountable to deliver on the promises they agree to and to share in the successes.