How do you see your future? If you picture your future impacting individuals and striving to help them create lasting memories with their friends and families, while participating in unique and inviting resident functions, then Alliance is the right place for you. By building lasting relationships with Alliance teammates and residents, the Resident Relations Specialist will strive to create a strong resident community in order to increase retention. Come join our team and make a difference!
The Role. As our Resident Relations Specialist the opportunity for expressing world class customer service is endless. While welcoming future residents to the property and actively helping current residents with their needs, the Resident Relations Specialist will be expected to drive and retain revenue, strategize innovative ideas and resident functions to create a dynamic working and living environment. Thorough knowledge of the competitive market and surrounding amenities are the keys to your success.
The Key Responsibilities.
Coordinate innovative resident functions to maximize participation
Exude an outgoing and dynamic personality while welcoming prospective residents and touring the community
Prepare organized packets and documents for move ins, turns and renewals
Accommodate future and current resident requests by providing accurate information via telephone, email and conversation
Thorough understanding of products, floor plans, competition and amenities to identify opportunities to create value for residents and drive more revenue
Accurately accommodate and process resident requests and leasing documents
Take the initiative to train and develop using the exceptional resources provided
World class customer service skills
Excellent communication skills both verbal and written
Exceptional organizational skills
Professional appearance and demeanor
Alliance is our Company Since opening in 2000, the culture at Alliance has been a determining factor in creating an enjoyable and productive work environment within the multifamily industry. Not only do we inspire our Associates to have great careers, but great lives as well! By arming top talent with state-of-the-art systems and innovative processes, Alliance drives promotion from within and implements defined career paths for all positions. We take pride in establishing a fun and rewarding environment for all Associates, complemented by an industry leading benefits package! Setting us apart from the competition, we also deliver company paid training, competitive compensation, housing discounts, flexible hours, and the position of a lifetime! Is Alliance in your future?
Minimum of 2 years previous experience in customer service or sales
Alliance Residential Company is a fully-integrated multifamily real estate operating company focused on the development, acquisition, construction and management of residential and mixed-use communities in the United States. Headquartered in Phoenix, Alliance has 26 regional offices divided among six regions throughout the U.S. Over the past 13 years, Alliance has become one of the largest private... apartment owners and the 15th largest management company in the nation, boasting a $7.0+ billion portfolio, 59,000 units in 24 metropolitan markets and a presence in 15 states.