US Residential is a Multifamily Property Management Company that is rapidly expanding and is currently searching for a Resident Services Coordinator to join our team at Washoe Mill Apartments on a part-time basis.
SUMMARY OF THE POSITION
The Resident Services Coordinator oversees the clubhouse facilities and ensures that each resident at the clubhouse is handled and accommodated. The ideal candidate contributes to an overall superior experience and is willing to go above and beyond for the residents of the community. The Resident Services Coordinator provides exemplary service in a manner consistent with the values and mission of US Residential.
Welcomes residents upon entrance.
Act as the point of reference for residents who need assistance or information and attends to their wishes and requirements.
Understands the resident's needs and provides them with personalized solutions by suggesting activities and facilities provided by the association.
Updates activities calendar at the direction of the Property Manager.
Conducts hourly rounds of the clubhouse to monitor usage, cleanliness, and any other items that should be reported to the Property Manager
Respond to complaints and find the appropriate solution.
Resolves and follows-up on all complaints/issues notifying Property Manager as necessary.
Ensures all safety precautions and procedures are followed while performing duties.
May assist with resident notifications or special events.
Performs responsibilities with outstanding customer service skills in line with US Residential.
US Residential is one of the nation's most respected third-party multifamily managers and operators.
We’ve learned that there are no shortcuts to success.We manage way beyond the conventional multi-family portfolio. Our depth of expertise includes senior communities, multiple affordable programs, as well as HUD.
At US Residential, we’re driven by a simple, yet bold, mission: to improve the ...lives of our associates, residents and clients, one relationship at a time. This mission is more than mere words – it’s how we work at US Residential. And it will empower you in ways you’ve never dreamed possible. If US Residential sounds like the kind of place where you can contribute and make a real difference, apply to join our team today.
US Residential is an Equal Opportunity Employer