Have you ever wanted to be an integral part of a fast-paced, entrepreneurial organization that is truly transforming an industry and positively impacting hundreds of thousands of peoples’ lives at the same time? And, having a ton of fun while doing it?
Then, take at least another 60 seconds to keep reading this not-so-common job description for this not-so-common company!
At Dodson, we’re all about having a positive impact on both the people we serve and the people who serve them. In fact, in the next 10 years, the Vision we all share for our company is to positively impact over 500,000 lives by cultivating a team of the brightest, most trustworthy, and innovative people who constantly raise the bar for our industry.
Hopefully, you just got a glimpse of where you fit in. We are searching for the next amazing Property Manager to join our not-so-ordinary team of folks who are hell bent on achieving our Vision.
What we believe makes us unique is how we embrace and live our Core Values every day. If these Values match up with the type of people you love to work with, we hope you’ll keep reading...
Driven - Stretch your limits, Be Proactive, Get it done
Honorable - Be accountable, Treat people with respect, Do the right thing
Empathetic - Shut up & listen, Show you care, Get over yourself
Courageous - Trust yourself, Eat the frog, Next play
In addition to getting fired up about having an impact that matters, (being fired up about helping us achieve our Vision while living our Core Values,) here’s what else you’ll bring to the Team:
Ability to work independently - we don’t have the time or desire to hand-hold (and we want people who hate that anyway)
No sweaty armpits (like the kind that go all the way to your belt-line) - we need you to stay cool under pressure
A command of Microsoft Office suite (we assume you’ll have that if you’re reading this)
A High School Diploma
And, of course, you’ll be bright, trustworthy and innovative
The Property Manager is responsible for maximizing the financial performance and meeting or exceeding designated Target Performance Goals (TPGs). The Property Manager helps to maximize the financial performance of the assigned property by monitoring: marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, capital improvements, administration, reporting, community safety, and legal compliance through monthly property evaluations.
The Property Manager routinely evaluates pricing models, additional revenue streams, and market trends in order to make recommendations to the Director of Operations. The successful Property Manager demonstrates a strong sense of urgency, high level of energy and adaptability to a fast paced and changing environment.
Related Targeted Performance Goals
Capital Expenditures per Unit
Written Property Evaluations
Service Request Responsiveness
Make Ready Completion
Policy & Procedure Compliance
Essential Duties and Responsibilities for Property
Embrace and execute the vision, mission and beliefs of the company
Represent oneself and the company in a professional manner at all times
Achieve or exceed company targeted physical and economic occupancy goals by effectively managing all activity related to leasing, resident retention and concessions
Maximize financial performance including year over year Net Operating Income (NOI), revenue growth, and other income
Analyze and prepare all rent pricing strategies and concession reports
Input, track and approve expenses through Resman
Maintain expenses in-line with budget
Track property and team member performance by monitoring Targeted Performance Goals (TPGs)
Implement strategies for improving TPGs
Oversee collection of rent, ancillary income and bad debt
Manage product inventory and reduce number of days-vacant through use of lease expiration logs and other tracking tools
Respond to customer needs in a timely and professional manner
Provide professional and positive leadership to team members
Interact closely with service team to manage community maintenance programs including promptly and courteously responding to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts, and ensuring community appearance meets or exceeds site standards
Respond to action items and goals identified on monthly property inspections
Responsible for satisfactory site audits
Prepare monthly variance reports
Prepare additional reports as required by the Director of Operations, Executive Director, Partners, or Owners
Prepare analysis and projections for discussion during monthly financial review
Prepare annual budgets
Participate in strategic planning
Recruit, hire, train and mentor individuals for all property level positions
Maintain succession plan and strong candidate pool
Conduct weekly team meetings to effectively communicate the multifamily strategy and news to all team members
Provide financial and other property updates to Director of Operations during weekly conference calls
Assist in planning and budgeting for New Developments
Participate on due diligence teams
Participate on acquisition takeover teams
Assist in maintaining and growing Third Party Relationships
Assist in the coordination of disposition processes as needed
Coordinate tasks and teams relating to crisis management
Lead and support approved property level employee recognition programs focused on TPGs
Accurately track and forecast recurring capital expenses
Assist in capital project planning, tracking and forecasting
Minimize risk and liability by implementing and monitoring appropriate risk management strategies
Meet or exceed TPGs for shopping reports
Assist with other duties as requested
Conduct Employee counseling sessions as needed and engage Human Resources regarding performance deficiencies as needed
Act as first tier dispute resolution for resident complaints requesting supervisor engagement
Participates in educational workshops, reads property management professional publications, maintains personal and professional networks, and participates in professional property management organizations to keep up with current market trends and analysis.
Avoids legal challenges by understanding current and proposed property management legislation, enforcing accounting principles, delivering required reports, and complying with the IRS and all other filing requirements in a timely manner.
Abilities, Knowledge, Skills, and Other Qualities
Strong leadership and mentoring skills
Advanced oral, written, interpersonal, and communications skills
Strong financial analysis, accounting, budgeting and forecasting skills
Ability to motivate and sustain a high level of momentum in oneself and team
Due diligence and acquisition takeover experience
New development and lease up experience
Advanced interviewing and selection skills
Effective conflict resolution and problem solving skills
Superior customer service skills
Project management and time management skills
Knowledge of legal regulations including but not limited to EEO, OSHA, ADA, FLSA, NLRA and FMLA
Ability to sit, reach, twist, and lean during routine paperwork tasks, as well as walk property and go up and down flights of stairs several times daily. Must also have the ability to operate a computer keyboard and lift files. Exposure to vibration, pitch and glare from a computer.
There is frequent exposure to reading information with small detail. Constant forms completion, reading and reviewing of reports, wide variety of correspondence and view computer screen.
Must have ability to communicate effectively over telephone (with one person as well as participate in conference calls) and in person and understand the communications.
Must possess a valid driver’s license and have ability to drive to meetings, events, and daily activities as well as have a good driving record and carry adequate auto insurance.
Typical professional work environment. Frequently indoors.
Advanced. Must comply and follow all company policies and procedures. Must be able to think rationally beyond a specific set of instructions. Must be able to work at a fast pace, multi-task, perform duties while under pressure and meet deadlines in a timely manner.
Must be able to interact and communicate with senior management, on-site employees, and the public in professional and pleasant manner.