The Director of Training has overall responsibility for providing effective and relevant training programs and developing curriculum for the Operations teams in terms of Sales and Operations expertise. This position assesses developmental needs to drive training initiatives, along with identifying and arranging for appropriate solutions. The Director of Training has oversite on researching, designing, and implementing effective methods to educate, enhance, and recognize performance. This role manages the Transition & Training and works collaboratively within the organization to elevate the overall training function.
Scope of Responsibilities: * Directs the planning, design, and implementation of corporate and onsite team member training programs, continuing education, and partners with Human Resources on mentoring programs and opportunities. * Develops appropriate training to support the implementation of Mission Rock policies, procedures, and expectations. * Uses metrics to measure the performance of the training team and those receiving training. Evaluate and measure results of training programs, providing feedback and recommendations for improvement on associated programs. * Approves new training techniques and suggests enhancements to existing internal and external training programs. * Leads and directs the work of a team of remote trainers and oversees the scheduling of team members to meet training objectives. * Develop, train, coach, and mentor Transition and Training Specialists. * Oversees relationships with vendors to ensure maximum return on investment with training partners. Obtains and /or develops effective training materials utilizing a variety of media. * Collaborates with senior leadership to ensure training delivery plans and training staffing are aligned with business forecasts and performance expectations and trends. * Leads an annual training and developmental needs assessment in conjunction with appropriate Department Heads. * Provides strategic leadership for training initiatives, collaborating with other department heads to develop strategies to continuously improve effectiveness, and ensure leasing expectations are met. Collaborates within Marketing and appropriate departments to provide appropriate communication tools regarding training initiatives and development. * Selects or develops teaching resources such as software programs, training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. * Delivers training and instruction in accordance with defined training needs, prepares training materials, and provides instruction in a general training program or assigned training subject area (as needed). * Clearly and concisely conveys training information orally or in writing to individuals or groups to ensure that they understand the information and the message. * Review progress of team members under guidance during training periods. Provide feedback to participants with appropriate supervisors. * Audits training records within the learning management system. * Oversees the J Turner survey program and Ellis shop reports to ensure training is filtering through the leasing process to residents and prospects. Company scores and comments will be monitored to determine success for both programs. * Partners with the Vice President of Marketing and Training in the development of the departmental budget and has monitors of the spending against the budget.
Knowledge and Skills: * Experience managing training and development programs. * Good grasp of performance analytics and reporting tools. * Experience in developing training programs in-house reflective of Adult Learning. * Ability to manage multiple projects simultaneously, work within a team, and with other departments. * Proficient in Microsoft Excel and Microsoft Word. * Excellent verbal and written communication skills. * Strong project management and organization skills. * Experience in developing and managing departmental budgets. * Experience managing a remote team.
Education and Work Experience: * College degree (BA or BS) preferred with a background in Training & Development, Communications, Business, or related field. * Minimum of 6 years experience in training and development - at least 3 years within the residential property management industry. * Minimum of 3 years in a supervisory role.
Mission Rock's foundation is a culture of integrity, honesty and transparency at all times from all team members. We have a ground up approach to managing our communities. We encourage our team members to develop and present innovative ideas that are in the best interest of the communities they manage and that will deliver positive results to create value to the investors and residents. We encoura...ge a collaborative management style that delivers the optimum results, while always demonstrating the ultimate respect for one another. The golden rule of treating one another the way they want to be treated is expected from all of our team members. We are driven by our pride, passion and competitive spirit to be the "best in class" Management Company. Our team members are expected to be accountable to deliver on the promises they agree to and to share in the successes.