Under the supervision of the Director of IT the Help Desk Support Technician is responsible for supporting the end users, office equipment and peripheral devices. The SupportTechnician will provide general user support of the organization’s computers, phone systems, printers, faxes, scanners, network storage, and related equipment. The position will also administer centralized applications such as Active Directory, DNS, Yardi, Payscan, and assist in departmental projects and other tasks as assigned.
PRIMARY DUTIES AND RESPONSIBILITIES:
Tier-1 operational support of Windows-based infrastructure: Windows 7, 10, Windows Server 2008, 2012. Answer inbound Help Desk Hotline, answer questions, create tickets & troubleshoot issues, route calls/emails/tickets accordingly. Monitoring and maintaining CRM ticket queue. Troubleshoot end user PC, printer, scanner, fax, telephone, shared drives, peripheral IT equipment and software applications. Via phone and remote desktop connection, walk customers through problem solving processes. Remote & local OS/software installations Maintain Active Directory and administer changes. Maintain a thorough understanding of our national layout of branch office setup and LAN topologies. Configure and install client operating systems, printers, fax machines, telephone system applications. Telephony administration & troubleshooting or escalates service requests. Other duties as assigned.
Superb customer service & communication skills. As the initial IT point of contact, exceptional understanding of each issue along with the ability to communicate between technical and non-technical people is a must. Must be able to obtain and process information from technical or non-technical descriptions provided by customers and diagnose, solve, or escalate accordingly. Must be able to multi-task, balance and prioritize multiples issues at multiple locations. Self-motivated. Must be able to work independently with little supervision. Must be able to work independently with little supervision.
Extended availability in response to needs of the customer for installation, maintenance and equipment malfunctions. Travel requirements and expectations: Local Travel 0-20 miles;5%
QUALIFICATIONS: Workstation, laptop, tablet, and mobile device (Android & iOS) expertise is needed to perform the duties of this position. Minimum 3 years experience required with MS Office applications in a Windows XP/7/Server 2008/2012 environment, including desktop computer troubleshooting, and general application and peripheral hardware support. Minimum 2 years experience understanding telephony equipment. Experience with NEC, Vertical, Vuesion and New Voice Media a plus. Working knowledge of basic Microsoft Active Directory environment is required. Knowledge of WDS, WSUS and WBADMIN is a plus. Working knowledge of Yardi and Payscan a plus. Knowledge of Okta and ServiceNow a plus. Knowledge of network protocols, configuration, network shares and printing is required. Experience in Local Area Network/Wide Area Network structure, server systems, Telecommunications and software, are all preferred. Excellent written and verbal communications skills. Professional telephone etiquette is required.
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party ...management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making application for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.