One of the largest owners and managers of single family rental homes in the Midwest is seeking a Service & Facilitates Director to oversee and enhance service, maintenance, turnover management, and asset preservation in one of our largest markets. Fueled by industry leading returns and significant annual growth, we need an exceptionally strong leader to organize and orchestrate high work volume through effective communication and delegation to a large and growing facilities team. Importantly, the right candidate will play a critical role in portfolio-wide facilities and maintenance strategies, driving operational changes that improve efficiency, accountability, and expense reduction. Specific duties include (but are not limited to):
Participate in the development and analysis of business division metrics, providing recommendations for process improvements or changes as necessary, and implementing via focus on documentation, training, and compliance
Oversee and assist in the organization of inbound volume of work order requests to properly categorize, prioritize, mitigate and delegate R&M work to technicians, guiding on optimal, cost-effective solution across multi-site properties and thousands of units
Manage monthly unit turnover volume ensuring team delivers target unit production on time and on or below budget, increasingly leveraging internal resources
Monitor key operational and productivity metrics to ensure staff and vendors are completing target work volume on time and on or below budget
Hire, manage, and train regional facilities staff including market R&M technicians, turnover technicians, and vendor roster to ensure that company standards for quality of work, conduct and customer experience are not only met, but are exceeded.
Excellent verbal, written, and executive presentation skills
Effective communication skills in interacting with residents, vendors and management, with strong customer service orientation
High mechanical competency Need to understand houses, how their systems work and how to address the most frequent repair requests
Familiarities with applicable building codes, ordinances and State and local regulations and have knowledge in the proper methods of storing equipment, materials and supplies.
Required Education and Experience
Equivalent of a Bachelor's Degree and 10+ years of a related background with demonstrated advancement of responsibilities and proven experience in leadership roles
Understanding of the residential property management industry and an ability to identify opportunities and implement processes to improve efficiency, service, and expense control
Excellent knowledge of tools of the trades, materials, best scoping practices and cost-effective solutions in maintaining single family residential homes
Strong PC skills and the ability to manage, coordinate, and communicate via a digital platform with a focus on operating metrics
Pass a Motor Vehicle, Drug Screen, Credit, and Criminal Background Check including a valid driver's license
Preferred Education and Experience
Knowledge of Yardi Property Management Software
Direct experience in the Single-Family Rental Home (SFRH) industry
Job history managing 10+ person staff across thousands of units
CPM, CFM, RPA and/or SMA designation
The job is based in Dayton Ohio but may involve travel to train and oversee satellite operations. Travel is primarily local during the business day.
The successful candidate must have high integrity and must be a motivating leader, capable of organizing and allocating resources to effectively manage volume. Balancing tenant satisfaction, asset preservation, and expenses is key to success in this role.
Compensation commensurate with experience.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.