Leads and manages property employees on a direct or indirect basis. Recruits, hires, trains, develops, holds accountable, implements corrective action and terminates employees. Verifies and approves hours worked, scheduled, overtime and on-call hours and prepares the work schedules and on-call schedules. Recommends pay changes and status changes.
Establishes and coordinates a communication system involving transactions and activities between property associates and the Corporate Office. Completes performance evaluations on supervised employees. Ensures the highest level of performance and professionalism of supervised employees. Responds to emergency situations, contacting appropriate Regional Managers or agencies as necessary.
Maintains a working knowledge of all maintenance programs and capital improvement projects to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions and responses to resident service requests. Ensures compliance with housing quality standards. Coordinates with Facilities Department on all major maintenance issues.
Supports and ensures timely input, proper use and full utilization of on-site PC-based property management and time-keeping software systems including assistance in training of new associates and ongoing training of property employees. Prepares purchase orders and approves expenditures within specified budgetary guidelines. Reviews, understands, analyzes and makes recommendations for vendor contracts to Regional Manager.
Assists with the preparation of the annual operating budget for the property as well as projections. Reviews monthly operating results with Regional Manager and assists with the preparation of written variance reports.
Assists with the development and implementation of a marketing plan for the property based on a careful and factual analysis of competitive properties. Responsible for coordinating the advertising and promotional needs of the property to maximize marketing plans and on all major marketing issues with the Marketing Department. Ensures that the property complies with affirmative marketing procedures and goals. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures. Ensures compliance of property employees. Depending on property needs, ensures all affordable housing program requirements and applicable HUD/Agency regulations are monitored and in full compliance with regulatory agreements and agencies, including waiting list, certifications, recertifications, and other reporting requirements.
Approves all applicants for residency, including eligibility for affordable housing programs (if applicable), approves all leasing documents and ensures that all application fees, deposits, and move-in monies are collected. Collects rent from residents, verifies amounts paid, accounts for discrepancies, deposits rent daily, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating collection and/or eviction procedures as necessary. Conducts move-in and/or move-out inspections of apartments, charges residents for applicable damages or unpaid fees, prepares and approves related move-out documents, sends verifying documentation to Corporate Office and maintains on-site records. Conducts move-in inspections to determine market readiness and implements housing quality standards. Performs interim unit inspections annually or as directed.
Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites (where applicable) and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions (where applicable). Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Depending on property, may perform functions of Assistant Community Manager. Some functions include: preparation of service requests, follow-up with residents, etc.
Leads and manages property management team to provide excellent customer service to our residents.
Must be hands-on and have strong ability to multi-task. May be required to work weekends
About Jonathan Rose Companies
Rose Community Management is a hands-on community manager focused on enhancing the lives of our residents, creating a good working environment for our employees, and meeting the financial and regulatory expectations for each property we manage.
With corporate offices in Cleveland, Ohio, we operate under both a centralized and decentralized support-structure model. Our corporate office has a full array of support teams, including operations, accounting, marketing, human resources, compliance, information technology, maintenance, and capital projects. We also have extensive regional teams that support the day-to-day needs of the portfolio in the field. Each community and our teams use the most advanced information and communications technology to make sure that we can deliver the information we need to manage the properties effectively.
With over 250 employees in 12 states, we are leaders in our field. We have both the insight and the experience to manage affordable and mixed-income housing in a way that makes a lasting, positive impact on communities and on people’s lives, while meeting bottom-line expectations. Many members of our senior management team have in excess of 25 y...ears’ experience in the field of affordable housing, including federal programs, low-income tax credits, and mixed-income transactions. We empower our team to take on the complexities of our business, and we encourage sharing ideas so we always bring the best ones to the table. We also constantly consult with other groups within Jonathan Rose Companies to make sure we are implementing the best solutions for any of our projects.