LMH Customer Service Representatives are responsible for the overall performance of the community, financially, aesthetically, and in resident relations. The CSR is also responsible for managing the day-to-day operation of the management office and leading the on-site team. Prior on-site management experience including supervisory responsibility is preferred. Must be willing to work flexible hours/days/weekends/locations.
EDUCATION: A high school education or equivalent is required. A college degree or equivalent is preferred.
BASIC JOB FUNCTIONS
·Computer experience required
·Multi tasking skills needed
·Outgoing personality desired
·Must be able to work flexible hours and weekends
The Customer Service Representative works at the Management Office and reports directly to the Service Manager.
Job functions include but are not limited to the following:
·Acknowledge and assist residents when they come into the office
·Tour models/homes when applicable
·Prepare monthly reports as designated by District Manager
·Keep accurate records of resident interactions
·Be familiar with policies and procedures as well as the names & locations of other LPC communities
·Answer phones, take service requests and extermination orders, enter into Lincoln Service Track
·Support Assistant Manager and Service Manager with resident concerns
·Participate in resident events
·Make follow up calls for quality assurance
·Other duties as assigned by the Service Manager
Internal Number: Village at Serra Mesa
About Lincoln Military Housing
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making applicati...on for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.