Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nation's largest third-party managers of multifamily housing, Pinnacle serves 26 states. Headquartered in Dallas, Pinnacle has offices in 16 cities across the nation.Pinnacle provides its team members with an exceptional company culture. Every team member plays a vital role at Pinnacle, so we provide them with the training, support and tools needed for success. Pinnacle offers exceptional career paths, and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry. We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace. At Pinnacle, success is about more than having a healthy bottom line, and we are committed to making Pinnacle an amazing and unique place to work for each member of our team.Summary:The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community. Essential Functions/Responsibilities:
Specific duties include, but are not limited to: welcoming resident guests, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors.
Acquire a broad knowledge of the community and the surrounding area
Build strong relationships with current and future members of the apartment community.
Marketing the property
Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
Assist with on and off site resident events and initiatives
Social Media posting, Blogging, and Internet Presence
Work as part of the site team to ensure that each event is a sociable and pleasurable environment
Answer the concierge phone line
Ensure that the Community Amenities area has proper inventory
Proactive communication with Management for issues or concerns
Review the Activity Log and be ready to begin work at the commencement of the shift
Maintain an appropriate level of confidentiality in regards to the residents
Adhere to all property guidelines and standards of performance
Maintain work area to an appropriate level of presentation
Other duties as assignedEducation/Experience:
High school diploma
1-3 years in an upscale customer service/concierge setting preferred
Existing knowledge of neighborhood and community preferredRequired Licenses:N/A Other Requirements:
Must be able to speak, write and communicate effectively in English
Must maintain professional appearance and comply with prescribed dress code policy
Ability to cope in a fast-pace environment and ability to work under minimal supervisionPhysical Demands:
Ability to sit for extended periods of time, moderate standing, reaching, walking, stooping, and lifting
Ability to lift and/or move up to 20 poundsPinnacle has grown to become America's largest apartment manager through many different successes. Yet, in today's ultra-competitive market, each success must fuel the next and speed is essential in the ongoing race to lead the industry.
Work for the Best in the Industry - make your next move here! Pinnacle ranked #1 on the National Multi-Housing Council Top 50 Largest U.S. Apartment Managers for two years in a row! We invest in great people. That's why clients trust us with their real estate investments! At Pinnacle, we consider our employees to be our most valuable asset. In fact, our number one key business objective is to attr...act and retain the best talent in the industry! At Pinnacle, we firmly believe our employees drive our success and competitive advantage. Pinnacle is the national leader in third-party fee management of investment real estate encompassing multi-family, commercial space, affordable housing and military housing. Pinnacle is built on four basic principles: •Quality people •Strong customer service •Solid market knowledge •Superior systems and support capabilities At Pinnacle, success is about more than having a healthy bottom line. Guided by our principles and values, we are committed to making Pinnacle an amazing and unique place to work for each member of our team.Employees receive market-competitive compensation and benefits and are supported through orientation programs, ongoing training resources and transfer opportunities.Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace.Pinnacle has ongoing employment opportunities at our headquarters in Dallas, our regional offices in Seattle and Maitland, our 40+ branch offices located nationwide, and numerous Pinnacle-managed communities throughout the country.