The Area Assistant Property Manager rotates among properties with an assigned local market to perform primary responsibilities and ensure staffing coverage during peak business season. The Area Assistant Property Manager reports to the Property Manager of an assigned apartment community on a rotational basis and supports the operations and financial performance for MAA. Primary responsibilities include collecting rent and ancillary fees from residents, including collections of delinquent accounts; posting income and deposits; inspecting property landscape and apartment units; customer service with current and prospective residents; leasing apartments; office management and support.
The successful candidate will embody and work to reinforce MAA’s Core Values throughout all aspects of MAA. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Rotates among properties within a specific local market to support the operational and financial performance and staffing coverage of an assigned apartment community during peak business season.
Supports, coordinates, and facilitates leasing, resident retention, concessions and customer service activities. Maintains resident files. May provide direction and guidance to office team. Provides leadership and guidance in the absence of the property manager.
Collects rent from residents and posts into the Yardi system. May complete Statements of Deposit Activity (SODAs) for vacated apartment units in the Yardi system. Processes all applicable deposits, rents, and other fees and ancillary revenues collected.
Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period of time.
Distributes renewal notices to current residents. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
Performs leasing of units, including generating traffic and responding to telephone and Internet inquiries. Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
Assists with the resolution of resident issues and complaints. May coordinate and attend social and other community events for residents.
Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents.
Supports Open Arms and other initiatives that demonstrate and enhance Mid-America’s corporate culture.
May inspect recently vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. Operates a motor vehicle.
Performs other related duties as assigned to meet the needs of the business.
Knowledge, Skills, and Abilities
Knowledge of general bookkeeping and accounting practices
Knowledge of property management business procedures
Customer service skills and conflict resolutions skills to overcome objections and resolve issues
Organizational skills to maintain records and schedules
Knowledge of apartment management laws and regulations at the federal, state, and local levels
Sales knowledge, skills and abilities to sell products and services to new and existing customers
Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
Skill and ability to clearly and concisely communicate verbally and in writing
Critical thinking and problem-solving skills
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint). Ability to learn and operate Yardi.
Ability to maintain confidentiality and maintain appropriate discretion
Flexibility and adaptability to change to perform assigned duties and responsibilities at different business sites on a rotational basis.
We believe it is only through our greatest asset, our associates, that we transform properties into communities, and apartments into homes. If you are looking to join a company that is devoted to creating an atmosphere of excellence, and to creating a sense of community for our residents, then MAA is the perfect company for you! Explore MAA Careers for the opportunity that might be waiting just f...or you, or continue reading to learn more about the many benefits of working for MAA.MAA considers applications for employment submitted online only.________________________________________Benefits of MAAWe want to ensure that choosing to become an MAA associate is as much the right decision for you as it is for us. That is why MAA offers a variety of programs and benefits to meet your needs. MAA offers a comprehensive benefits package to meet your needs, whether you are full-time or part-time, at the start of your career or heading into retirement. Here are just a few of the benefits MAA offers:•Medical, Dental & Vision Insurance •401(k) Savings Plan •Apartment Discount •Employee Stock Purchase Plan •Paid Time Off •Tuition and Certification Reimbursement •Life & Disability Insurance •Free Confidential Counseling •Supplemental life insurance