Usually the first person anyone will meet when interacting with a community, the main job functions of the Leasing and Concierge are to effectively lease and market apartments and assist with resident, vendor and employee relations. Customer Service is a key part of this position in addition to teamwork.
The Leasing Assistant/Concierge will report directly to the Resident Manager, if applicable, and ultimately the Business Manager regardless.
Enjoys meeting new people, sales and problem solving
Must have at least a high school diploma (college hours or industry accreditations preferred)
Must have a basic understanding of math and be able (or learn) to read a resident ledger
Must have clear understanding or be willing to learn computer skills, basic online marketing and social media
Must be willing to work flexible hours/days
Must have a current, valid driver’s license
Must be willing to work weekends
Be dedicated to excellent customer service and teamwork skills
Must have excellent communication skills with team and Business Manager
Must be able to tour community with clients, to include walking the community and climbing stairs
Should be active in the community and comfortable with (or willingness to learn and perform) Community OutreachB2B (“Business-to-Business”) Relationship marketing efforts
The following outlines the complete job description of the Leasing Assistant/Concierge.
Ensure that community, model and amenity appearances sparkle and shine, working with team. Perform morning duties to prepare touring areas as designated by Business Manager, such as preparing/refilling refreshments.
Ordering of office supplies and refreshments.
Emailing residents of upcoming community events and maintenance items.
Positively greet and acknowledge everyone who walks through the door.
Obtain client needs, and qualify them based upon outlined criteria, in compliance with Fair Housing Laws and LPC's non-discriminatory leasing policy.
Tour apartments with client(s), discuss all benefits of the apartment community and each apartment shown.
Tour model apartment on every tour, highlighting the differences if the desired floor plan is not available to tour in addition to model tour.
Explain to the client(s) in detail LPC application criteria and lease contract.
Assure application is processed in a timely manner through the property supported database.
Use community iPad leasing tablet, if applicable, as a sales and community outreach tool, using it to actively engage guests during the community tour.
Type leases, enter leasing and traffic information on computer as necessary.
Type weekly, monthly and/or special reports as designated by Leasing and Marketing Manager or Business Manager.
Receive deposit and rent money, and handle appropriately according to LPC policy.
Prior to a new move-in, walk resident’s future apartment home to ensure cleanliness and readiness.
Understand and process resident transfers.
Become familiar with competitive properties in the area and local submarket.
Become familiar with and adhere to all LPC policies and procedures, as well as the names and locations of other LPC communities.
Complete all service requests from residents using proper forms and/or software. Communicate clearly to the maintenance staff.
Acknowledge and assist residents with a positive and friendly tone.
Consult with Business Manager if a policy exception is needed (which ultimately will require written RPM approval).
Actively build positive and professional relationships with residents and deliver impeccable customer service.
Assist in the planning, coordinating and hosting of resident events.
Assist team and Regional Marketing Director to create and/or implement the Community Marketing Plan.
Assist in the creation and implementation of a monthly marketing calendar.
Work with team to respond and work with Resident Surveys and applicable program (i.e. Ellis Resident Surveys or Kingsley CORE Survey Program).
Work with team to respond positively to ALL online community reviews, using Chatmeter for new review alerts.
Work with team to actively post on community social pages such as Facebook, Google Plus and Instagram pages (etc) as directed by Regional Marketing Director.
Maintain Corporate Advantage Program, working with Regional Marketing Director.
Review online community web presence such as ILS (Internet Listing Services), ensuring accuracy and positive online appeal as a whole (Phone numbers, listed community policies, etc).
Coordinate additional advertising efforts such as Craigslist as directed by the Leasing & Marketing Manager or Business Manager.
Performing ongoing Community OutreachB2B Relationship Marketing Program with local businesses, tracking on a monthly basis.
Perform market studies as designated by Business Manager.
Shop competitive properties in submarket at least once per year.
Ensure collateral (brochures, business cards) are in good stock and have attractive appearance.
Use Web2Print Social, if applicable, for collateral reordering and ongoing e-flyers pending order approval from Business Manager.
Assist Leasing and Marketing Manager as needed, included but not limited to: leasing and community paperwork, touring community, vacancy issues, and policy compliance.
Take on responsibilities of the Leasing and Marketing Manager if they are unavailable.
Work with other employees to maintain a successfully-run community.
Maintain a professional attitude and appearance at all times.
Work with all employees to foster the LPC team spirit.
:All required learning, including online and instructor-led training, is located in our Course Catalog that can be found on the Knowledge Center under the Learning & Talent Development Department. You will be required to complete the courses as outlined in the catalog.
Hours are Mon-Friday 5:00 pm to 9:00 pm
Internal Number: Siena Park
About Lincoln Property Company
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making applicati...on for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.