The Resident Communications Associate is responsible for assisting and engaging with Lincoln Military Housing customers on social media. Acting as a liaison between the site team and the customer, this position will coordinate with teams and customer across the country to ensure customer satisfaction. The Resident Communications Associate is expected to correspond with customers in a timely, efficient, and professional manner. All Resident Communications Associates must be able to portray the LMH Mission Statement for each customer interaction. Essential duties and responsibilities are listed below for reference.
Monitor Lincoln Military Housing social channels, review sites, and LincolnMilitary.com for customer inquiries, comments, and questions
Coordinate and collaborate with LMH team members to assist customers with questions and inquiries via social media channels, review sites, email, and phone calls
Respond to customer inquiries with high quality, speed, empathy, and accuracy
Follow up frequently with customers throughout the life of their complaint resolution
Report on customer engagement trends and overall social media activity
Assist team with building an engaging brand presence on Facebook, Instagram, Twitter, etc.
Help to execute engagement tactics that will promote growth on our social media sites
Develop an understanding of resident’s needs, property locations, maintenance service categories, and general knowledge of Lincoln Military Housing to effectively communicate with residents and prospective residents
Required Knowledge, Skills and Abilities
Superior interpersonal and written/verbal communication skills; ability to thrive in a cross-functional, team-based environment is critical
Displays professionalism, enthusiasm, positive attitude to develop and nurture customer relationships
Proficiency in current technology, social media platforms, and business systems.
Attention to detail, time management skills, exceptional initiative & follow-through skills
Develop a friendly rapport with customers in 280 characters or less
Ability to handle complex customer issues while maintaining a positive attitude
Ability to effectively communicate with customers, managers and co-workers; to quickly and easily read others through verbal and written cues
Ability to maneuver through various systems to provide the customer accurate information
About Lincoln Military Housing
Lincoln Property Company was founded in 1965 as a developer and manager of high-quality residential communities. Their national reputation for successful management of their own properties quickly attracted a large client base of owners and investors who recognized the value that they could provide in development, property management and real estate consulting services, so they added third party management to their lines of service.
Lincoln Military Housing (LMH) was formed in 2001 through a Department of Defense (DoD) contract with parent company Lincoln Property Company. The mission has always been to increase the quality of military housing for our nation's servicemen and women. Since its inception almost 15 years ago, Lincoln Military Housing now provides more than 36,000 family homes for military members across the US. Lincoln Military Housing not only provides professional property management and 24-hour maintenance services, the company prides itself in providing community building activities free to all residents. Lincoln Military Housing is available for members of the Army, Air Force, Navy and Marines as well as Coast Guard and National Guard.
In making applicati...on for employment, you authorize LMH to make an investigation of your employment and personal history including conducting personal and employment-related references with former employers, neighbors, friends or others with whom you are acquainted. You understand that any subsequent offer of employment will be contingent upon the satisfactory completion of a more extensive background check occurring post offer. If you are extended an offer of employment, you must authorize LMH to conduct such further investigation including, but not limited to, a post-offer drug screen, a criminal background and credit check through investigative and/or credit agencies or bureaus of LMH's's choice.