Brookfield Properties is a fully-integrated, global real estate services company, providing industry-leading portfolio management capabilities across the real estate investment strategies of Brookfield Asset Management, a global alternative asset manager. Brookfield Properties develops and manages premier real estate with a focus on maximizing the tenant experience and investment performance. We are committed to integrating leading-edge real estate technologies which keep us at the forefront of innovation and sustainability – benefiting not only our tenants and business partners, but also the communities in which we operate.
We are searching for a talented General Manager, Residential to be based out of Bayside Village in San Francisco, CA.
Supervises and coordinates the daily operations of a high complexity apartment community, multiple apartment communities (large number of units), and/or mixed use community (i.e. retail, parking, office) including, but not limited to, the general administration, leasing and occupancy, maintenance of the property and management of all property associates. Responsible for maintaining the physical assets and the performance of the property, to achieve the highest possible net operating income, without compromising the quality of the property's appearance or level of service. Monitors regulatory compliance and company policies and procedures related to property management and ensures that all associates are familiar with and understand them.
Establishes and coordinates a communication system involving transactions and activities between property associates and the Corporate Office. Completes performance evaluations on supervised associates. Ensures the highest level of performance and professionalism of supervised associates. Responds to emergency situations, contacting appropriate Regional Managers or agencies as necessary.
Supports and ensures timely input, proper use and full utilization of on-site PC-based property management and time-keeping software systems including assistance in training of new associates and ongoing training of property associates. Prepares purchase orders and approves expenditures within specified budgetary guidelines. Reviews, understands, analyzes and makes recommendations for vendor contracts to Regional Manager. Assists with the preparation of the annual operating budget for the property as well as projections. Reviews monthly operating results with Regional Manager and assists with the preparation of written variance reports.
Assists with the development and implementation of a marketing plan for the property based on a careful and factual analysis of competitive properties. Responsible for coordinating the advertising and promotional needs of the property to maximize marketing plans and on all major marketing issues with the Marketing Department. Ensures that the property complies with affirmative marketing procedures and goals.
Approves all applicants for residency, including eligibility for affordable housing programs (if applicable), approves all leasing documents and ensures that all application fees, deposits, and move-in monies are collected. Collects rent from residents, verifies amounts paid, accounts for discrepancies, deposits rent daily, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating collection and/or eviction procedures as necessary.
Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Approves all applicants for residency, including eligibility for affordable housing programs (if applicable), approves all leasing documents and ensures that all application fees, deposits, and move-in monies are collected. Collects rent from residents, verifies amounts paid, accounts for discrepancies, deposits rent daily, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating collection and/or eviction procedures as necessary.
Conducts move-out inspections of apartments, charges residents for applicable damages or unpaid fees, prepares and approves related move-out documents, sends verifying documentation to Corporate Office and maintains on-site records. Conducts move-in inspections to determine market readiness and implements housing quality standards. Performs interim unit inspections annually or as directed.
Maintains a working knowledge of all maintenance programs and capital improvement projects to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions and responses to resident service requests. Ensures compliance with housing quality standards. Coordinates with Engineering Department on all major maintenance issues.
This position requires an Undergraduate Degree in Property Management.
5-7 years of required Supervisory and Property Management experience.
5-7 years of preferred experience Multi-site Management.
Preferred certifications for this position include: Accredited Residential Manager (ARM), Certified Property Manager (CPM), Certified Property Manager (IREM), or Certified Property Manager (CAM).
Required skills for this positon include: fair housing laws, affordable housing programs at select properties, and Microsoft Office Suite.
Preferred skills for this position include: One-Site, YieldStar, leadership/supervisory skills, and landlord/tenant knowledge.
This position requires up to 10% travel.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information