Maintain an excellent customer service relationship by adhering to the Gables 10 Pledges of Customer Service
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy
Responsible for ensuring sales team understands the EPMS shopping report program in its entirety: the shop, benchmark questions, rewards, bonuses, and consequences
Respond to web leads, telephone inquiries, conduct site tours, and effectively show, lease and move in prospective residents
Review guest cards to ensure entry into InSite and follow-up as well as monitor any traffic trends
Adhere to the Gables Standard Operating Procedures
Manage Renewal Program in conjunction with the Community Manager
Plan, schedule and organize resident functions as needed
Train on-site associates in all leasing paperwork and sales techniques. Ensure associates are scheduled for appropriate classes based on individual Development Plan
Identify areas of improvement in the sales team and implement a corrective action plan
Continuously develop and expand current sales and leadership skills.
Responsible for implementation of motivational leasing programs monthly. These programs should be tied into a specific team goal that will help the Community operate at its optimum
Ensure that any marketing collateral materials that will be implemented or are currently being utilized are compliant with the graphic standard guidelines for Gables Residential
Responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager
Prepare all lease-related paperwork in an accurate and timely manner.
Ensure that all Leasing Professional's paperwork is free of errors
Other tasks or duties as assigned by supervisor
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Associates must follow requirements for training/development plans. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
A minimum of a high school education is required. The position requires the ability to read and write English fluently, and the ability to accurately perform basic to intermediate mathematical functions.
1-2 years experience in residential management required.
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the Community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. Position requires the ability to serve on-call, as scheduled or as necessary.
A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own vehicle to fulfill all of the job's functions.
Must be team oriented but able to work independently on occasion
Excellent sales skills
Must possess leadership skills and coaching ability
Excellent written and verbal communication skills
Ability to read, analyze and interpret all forms of information
Ability to accept and learn from constructive criticism
Must be well organized
Ability to prioritize tasks
Ability to multi-task
Must demonstrate tact and diplomacy
Intermediate knowledge of computers
Intermediate knowledge Microsoft Outlook, Word and Excel
Expanded knowledge of Internet marketing
Ability to learn and operate all company software programs
Learning and Development
Maintain a commitment to ongoing professional development and career growth.
Associate must wear career apparel based on defined company standards.
An Equal Opportunity Employer - M/F/D/V.
Internal Number: 7713
About Gables Residential
Gables Residential is an award winning, vertically integrated real estate company specializing in the development, construction, ownership, acquisition, financing and management of multifamily and mixed-use communities.
Gables manages approximately 38,000 apartment homes and 400,000 square feet of retail space and has received national recognition for excellence in development, management, sales, marketing, training, benefits and corporate accommodations. These achievements reflect the impact of our experienced and dedicated team members, our superior knowledge of the markets served, and expertise in development and management.