The Community Manager is responsible for the successful day-to-day financial, administrative, sales and marketing and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered.
Essential Job Functions:
Regularly inspects the property ensure company standards are being met; takes appropriate action to establish property compliance with safety, industry and state/city/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.
Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the property's occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.
Develops resident retention by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls to ensure a positive living experience.
Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines.
Partners with Regional Manager to create operating income/expense budgets that reflect the owners' objectives for property operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards.
Prepares related weekly/monthly property operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.
Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners' policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy.
Hires, trains, supervises, develops, and mentors property staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed.
Other duties as assigned.
3-5 years of prior property management experience
Ability to travel via automobile and airplane for company required training/business
Intermediate MS Office Word/Excel and computer technology skills
Professional appearance and demeanor
A positive, motivating and team- oriented attitude
Effective communication skills
Ability to thrive in a fast-paced, competitive environment
Ability to work with a diverse group of people and customers
Bachelor's degree in Business or Management
Background in Accounting/Finance CAM/Licensed Property Manager
Yardi experience a plus
A valid driver's license may be required
Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.
(3) Weeks of Paid Time Off
Birthday Paid Day Off
12 paid holidays
401K + match
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.
Internal Number: 11649
About BH Management Services, Inc.
We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).