The IT Billing Systems Analyst reports to the IT Billing Systems Manager and supports property managers on nearly all aspects of utility management, reimbursement/billing programs, and vacant recovery programs.
The successful candidate will embody and work to reinforce MAA s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Provides support, troubleshooting, customer service and evaluations for all utility programs.
Contacts property management regularly to verify information and ensure its accuracy in reports and to properly support each of the programs and their success.
Creates reports weekly, monthly and ad hoc for utility programs to help produce optimum results.
Monitors and reports on utility rates, variances and usage trends as compared to utility budget.
Manages all residential utility bills on a monthly basis.
Monitors the performance of utility expenses and utility reimbursement/billing programs for all properties by creating, monitoring, and distributing all utility reports.
Analyzes issues on a daily and weekly basis to gauge their status and determine where corrections are needed; discovers opportunities within utility programs that may require further evaluation to improve performance.
Evaluates and suggests changes in accounts payable data and billing processes for utilities.
Performs high-level calculations, trend analysis, and quality control on all utility programs.
Performs other related duties as assigned to meet the needs of the business.
Bachelor s degree in Information Technology, Business Administration, Finance, Real Estate, Marketing or a related field and three (3) years of experience in IT, business or customer service required; or, an equivalent combination of education and experience required
Prior experience in property management role preferred
Knowledge, Skills, and Abilities
Skill in Microsoft Excel
Skill in communicating clearly and concisely verbally and in writing
Skill in applying critical thinking, analysis and problem-solving methods
Skill in managing projects, organization, prioritization, and meeting deadlines
Internal Number: R0005591
About MAA (Mid America Apartment Communities)
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day.
In fact, we proudly display "Our Brighter View" plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
Please click on the links below to learn more about MAA’s culture and corporate charity as well as view MAA’s Corporate Profile: