Customer Service and Support, Sales, Site Personnel - Office & Leasing
Founded in 1993, ConcordRENTS is a national leader in high quality, customer-focused property management of affordable multifamily rental housing. Our continued success is based upon our exceptional team members. Our team members’ commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering competitive pay and an industry leading 401-K match.
Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience. Ultimately, we measure the value of our performance based on the satisfaction of our residents. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.
BASIC PURPOSE: Performs duties to implement marketing plan, qualifies and documents prospective residents, leases vacant units, implements move-ins, processes renewal and recertification documentation, and provides resident services, working within the limits of standard or accepted practice. The position would float between communities as requested within a specific regional portfolio.
ESSENTIAL FUNCTIONS: 1. Responsible for all aspects of leasing and marketing to prospective residents. 2. Prepares the property for business, walks the property and makes adjustments or report on elements that are unsightly or are in need of repair. Unlocks models and clubhouse and checks for cleanliness and welcoming environment. Ensures that collateral and signage are available to potential residents. 3. Greets prospective residents and determines for which program they will qualify based on number of persons in household and income levels. Shows models, amenities, and features, and communicates the benefits of residency, rent and deposit information. 4. Takes applications, initiates file, and ensures that all documentation is provided for certification process including birth certificates, employment, pay, and bank account verifications. Expedites missing items as required. Ensures that applications and required documents are complete, verifies that information provided is consistent with validated data, and that all elements are prepared in compliance with policy, statutory, and tax credit requirements. Enters all required information into computer system. Issues documentation for approval by credit department. 5. Assigns units based on inventory and qualifications and notifies potential residents of acceptance of application. Prints leases, arranges for proper execution of leases and related documents. Collects rents, deposits and bonds as required. Inspects assigned units with resident at move in and document requirements for repair. Issues keys and amenity passes, and explains requirements, rules, and regulations to new residents. 6. Provides resident services, respond to inquiries and enters work orders in computer system. Tracks and discharges completed work orders in computer system and files hard copy documentation. 7. Collects rent payments from residents. Ensures that amount paid is accurate. Issues late rent notices and contacts residents personally to collect late rent payments. Hand delivers notices to residents regarding actions to be taken related to rules infractions or past due rents or fees. 8. Communicates with residents regarding renewal of leases and recertification of eligibility. Explains requirements, collects and validates documentation, and prepares forms to process and files renewals and recertifications in compliance with policy and statutory requirements. 9. Files documentation including work orders, notifications, documents received for pending applications or certifications, and other items in defined files and locations. ESSENTIAL FUNCTIONS - continued: 10. Responds to resident complaints associated with community issues. Investigates, resolves, and follows up with residents to ensure satisfaction of concerns. 11. Participates in programs designed to promote assigned property in the community. Assesses comparable prices, specials, and amenities. Communicates with local employers, locators, other property managers, and residents, attends job fairs and other events to promote incentives and market the property. Recommends the implementation of creative marketing opportunities. 12. Assists to implement and execute resident activities including parties, orientations, training programs, and required resident service functions including job training, HOME seminars, health fairs, and financial counseling.
OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO: 1. Performs or assists with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements. 2. Maintains safe work area and complies with safety procedures and equipment operating rules, keeping work area and store materials and supplies in a safe, clean, and orderly condition. 3. Participates in any variety of meetings and task force groups to integrate activities, communicate issues, obtains approvals, resolves problems, and maintains specified level of knowledge pertaining to new developments, requirements, and policies. 4. Ensures that work is carried out in compliance with all company policy and regulatory requirements.
TOOLS AND EQUIPMENT USED: Use of computer, usual peripherals, specialty and common software, common office equipment, two-way radio, and golf cart.
KNOWLEDGE: Knowledge of general business, property management, sales or customer service required. Equivalent to high school plus some additional specialized training.
EXPERIENCE: Minimum of one and up to three years of experience in general business, property management, sales or customer service required.
COMPLEXITY OF DUTIES: Diversified duties. Implement marketing plan, qualify and document prospective residents, lease vacant units, implement move-ins, process renewal and recertification documentation, and provide resident services. Exercise judgment to ensure that all documentation is prepared and processed in compliance with requirements for tax credit or specific financing qualified status and internal policy, within the limits of standard or accepted practice.
SUPERVISION RECEIVED: Under direction and with definite objectives, plan and arrange own work, referring only unusual cases to supervisor. ERRORS: Probable errors may be serious, as with failure to properly explain or prepare requirements for documentation, resulting in loss of income for a period, where most of the work is not subject to direct verification or check, but effect is usually confined to the organization.
CONTACTS WITH OTHERS: Regular inside and/or outside contacts dealing with residents and prospective residents to sell the community, encourage renewals, and provide service and satisfaction, requiring tact and discretion.
CONFIDENTIAL DATA: Work with confidential data such as resident income and personal information, which, if disclosed might have an adverse internal effect or minor external impact.
MENTAL AND/OR VISUAL DEMAND: Flow of work and character of duties involve normal mental and visual attention along with manual coordination. Requires reading and interpretation of written information in hard copy and on computer screen, communication on the telephone and in person, effective and efficient operation of computer and effective writing skills.
WORKING CONDITIONS: Good working conditions with occasional exposure to elements such as weather, which make conditions less desirable than usually found in an office.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to handle, or feel objects, tools, or controls; and reach with hands and arms and to talk or hear. The employee is frequently required to stand, walk, and sit and is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must also frequently lift or move up to 25 lbs.; occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
Internal Number: 250
About Concord Rents
ConcordRents is the national leader in high quality affordable rental housing. We are proud that over 50,000 residents choose to call our communities home. At Concord we offer a generous benefits package which includes 16 days of personal time as well as 7 days of company paid holidays within your first year of employment, medical benefits and 401K with contributions from the company. We also encourage our team members to take advantage of living at one of our exceptional communities, which may have housing discounts available. If you are looking for a meaningful place to work, are a top performer, and would like to build a long term career, please review our current career opportunities.