Responsible for assisting the Strategic Implementations Manager on the delivery of process and product improvements associated with company-wide initiatives, ensuring collaboration across all business functions throughout each phase of implementation. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Analyze data, create success metrics, and create monthly performance evaluation reports from dashboard software and other property management programs.
Assisting in reviewing current internal policies related to support operations, smart home technology, and innovative software programs. Providing research and feedback on updating the internal policy manual.
Create project schedules that include lead times and mobilization delays to accurately estimates project scope and needed onsite manpower / needs to be submitted to regional leaders
Utilizing MS Office to help create and edit items such as spreadsheets, word documents, power point presentations for onsite teams, regional leaders, executive leadership and clients.
Assist in identifying and evaluating methods to increase utilization of core applications across the organization and assist with building momentum on communities where deficiencies are found
Coordinate 360-degree communication and updates regarding various programs and goals to effectively Validate training and compliance percentages with each launch group of new software implementations; field software and initiative questions regarding various internal software products and direct associates to the best source for answers while understanding when escalation of an issue is necessary.
Communicate with onsite teams and leaders regarding the status of vendor set up with Compliance Depot, Electronic invoicing, Yardi Marketplace set up, ordering details/instructions, etc.
Provide accountability to vendors, partners, and potentially internal team members assisting with specific tasks involving program roll outs and company initiatives.
Engage with likeminded companies / local apartment association network exploring similar technology in our community; to learn from and collaborate with other technology leaders who share a common vision of efficiency and property value add opportunities.
Provide additional administrative support as needed.
A minimum of a two-year degree in business or other related field is preferred
Minimum of two (2) years of experience in Multi-Family Property Management is required
Proficient with Microsoft Products: Excel (create spreadsheets), Word, PowerPoint, Outlook, Access, Adobe and project scheduling software.
Highly organized and ability to efficiently direct your own workflow. Ability to prioritize and handle multiple tasks and projects concurrently.
Ability to work as a team member in a team-oriented environment.
Demonstrated understanding of project management concepts
Strong organizational and communication skills.
Ability to work with a diverse group of people and customers
Project management skills and knowledge of project management best practices.
Onsite office or maintenance experience in the Multi-Family Dwelling Industry.
Objectivity in fact collecting and analysis of evidence collected
Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen
Internal Number: 12316
About BH Management Services, Inc.
We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).