The IT Telecommunications Manager reports to the VP IT Infrastructure & Security and manages telecommunications activities concerned with planning, direction, selection, acquisition, design, installation, performance and maintenance of voice, data and telecommunications systems.
The successful candidate will embody and work to reinforce MAA s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Manages direct reports and sets goals, assign projects, performs evaluations, and provides professional growth to staff to effectively accomplish department goals.
Supervises and manages telecommunications projects, tests and evaluation programs.
Oversees and contributes to projects involving existing communications systems and equipment; monitors key metrics including present and projected volume of communications, effectiveness and adequacy of system; estimates equipment replacement and maintenance costs.
Leads telecommunications projects for porting lines, establishing new lines and communicating activity for installation, repair and billing
Analyzes and provides management with information on availability and pricing of telecommunication technology and services.
Reviews costs/benefits of telephony systems as well as evaluation, installation and repair of all new and upgraded voice/wire systems.
Develops centralized and stringent rules around telecommunications processes to ensure integrity of networks and billing.
Manages billing processes with end users, monitors cost effectiveness, and recommends upgrading of appropriate systems.
Manages several hundred mobile devices including procurement, maintenance and troubleshooting.
Organizes and maintains centralized database of vendors and contact information for all properties for quick troubleshooting with vendors.
Supports team as needed by quickly identifying hardware issues and initiating action to resolve.
May conduct long-term strategic planning activities for development and implementation including transmission media and general technology guidelines.
Stays abreast of current & developing telecommunications technology to include vocabulary/terminology, carriers and cabling providers, voice circuits, analog, etc.
Performs other related duties as assigned to meet the needs of the business.
High school diploma/GED required
Minimum of five (5) years of experience in a telecommunications role within a mid-size company and with supervisory experience required
Knowledge and experience with telecommunications billing required
Bachelor s degree in Information Technology, Information Systems, Computer Science or a related field preferred
Eight (8) to ten (10) years of experience in a similar telecommunications role preferred
Prior experience managing mobile platform software preferred
Knowledge, Skills, and Abilities
Knowledge of telecommunications technologies, software, and hardware, including but not limited to data and voice systems, switches, routers, etc.
Knowledge of real estate or property management environment and terminology
Knowledge and skill in learning, understanding and applying new technologies
Skill in team leadership and mentoring technically-oriented direct reports
Skill in organizing work and prioritizing projects to successfully meet deadlines
Skill in applying critical thinking, analysis and problem-solving methods
Skill in clearly and concisely communicating verbally and in writing, including with non-technical audiences
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Internal Number: R0005832
About MAA (Mid America Apartment Communities)
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day.
In fact, we proudly display "Our Brighter View" plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
Please click on the links below to learn more about MAA’s culture and corporate charity as well as view MAA’s Corporate Profile: