Overview At Brookfield Properties, the foundation of our success is firmly rooted in our people. Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity. Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management. We take pride in the fact that our multifamily communities are places our residents are proud to call home. Our customer-focused associates set us apart from our competition - managing every aspect of our communities to ensure the highest level of service, value and convenience for residents. We are searching for a talented HR Associate Services Coordinator to be based out Key Tower in Downtown, Cleveland. The HR Associate Services Coordinator is the primary contact for incoming inquiries, issues and requests related to HR processes & transactions. The role has responsibility to provide HR service delivery to HR, associates, management, retirees, and vendors relating to Human Resources, Benefits, Compensation, Policies, Talent Management, and Payroll. The ASC is responsible for processing transactions and providing exemplary client service for inquiries, phone calls, e-mails, or walk-ups; escalates complex Tier 2 requests to the proper functional SME; utilizes case management system for issue tracking; researches issues using documented job aids, processes, procedures and knowledge base (MainStreet) and other HRAS staff for critical knowledge support. Responsibilities Analyzes and responds to inquiries from associates, management, retirees, and vendors regarding a variety of HR services using knowledge base, established processes and job aids. Utilizes best practices to gather information, seek clarity, summarize and communicate best responses. Educates associates whenever answers can be found using employee self-service. Maintains proactive contact with clients to ensure awareness of status until resolution. Recognizes inquires that are beyond the scope of HR Associate Services and executes escalation practices. Applies acquired knowledge and skills within company policies and procedures to complete assigned cases. Completes routine and semi-routine transactional HR work following established procedures as defined by team processes and job aids. Processes transactions within time and quality standards. Confirms data accuracy and maintains appropriate controls for audit verifications. Understands sensitivity of information and maintains confidentiality. Through effective writing skills, documents inquiries and transactions using case management system. Records information with just-in time practices to ensure data integrity. Actively participates in team efforts that enhance the quality, credibility, and efficiency of the team. Develops job aids and process documentation and initiates process improvements. Participates in UAT systems testing. Performs other duties as requested. Executes specialized HR support processes outside of case management and transactional duties which may include timecard audits and reviews, LOA preparation, and submission to payroll based on documented processes.
Qualifications This position requires an Associate Degree in Business, Human Resources, or related field. 3-5 years of required experience in customer service experience in call center, Shared Services or related environment, soft skills required include organization, time management and ability to multi-task, analytical, troubleshooting and issue resolution experience. 1-2 years of preferred experience in working in a fast paced environment. 3-5 years of preferred experience in HR system maintenance and data entry. Required skills for this positon include: technical aptitude, interpersonal and team skills, written and verbal communications, problem solving, and customer service. This position requires up to 10% travel. Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information Drug free workplace #LI-KS1 #vizi#PI117630934