Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we've revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that's really why we are here in the first place - to build homes, lifestyles, and opportunities for those who call Alliance home. It's this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.
If you're looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you've come to the right place. Welcome home.
A Day in the Life:
As our Community Support Administrator (CSA) you are responsible for providing support of the department or region's various initiatives and overall performance. This will include support of the regional management team with regard to site related tasks as requested and directed by Vice Presidents. In addition, the CSA will assist with general office duties such as expense reports, meeting set up, travel set up, ordering of office supplies, filing, etc.
What You'll Do:
Handle day to day operation of the regional offices or department including general office duties such as expense reports, meeting set up, distribution of mail, ordering of office supplies, filing, invoices, going to the bank, etc.
Provide assistance for District Managers, Regional Manager and Regional Vice President as needed.
Complete Alliance Regional Property Audits if requested by VP.
Draft and coordinate documents, contracts, reports and other administrative paperwork as assigned.
Answer incoming phone calls in a positive, professional manner and respond to customer/resident inquires as appropriate
Manage the communications and computer systems by ensuring that equipment is maintained and in operable condition (within approved budget). Maintain accurate lists of all computer equipment, digital cameras, cell phones, printers, fax machines, etc. located in all regional and home offices.
Audit monthly bonus file and review/correct errors with Business Manager. Submit audited bonus file to Regional Manager for review and approval.
Complete monthly p-card reviews and approvals.
What You'll Need to Succeed:
High school diploma or equivalent
Previous property management experience
Previous experience working in a customer facing administrative or customer service role.
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent software skills, including Excel, Word and PowerPoint.
Exemplary customer service and excellent communication skills, both in-person and over the phone.
Excellent organization skills.
Strategic thinking skills.
High degree of confidentiality and trustworthiness.
Attention to detail and follow-up skills.
Positive, helpful attitude.
Ability to multi-task and change focus quickly to accommodate service needs of associates and/or clients.
Ability to work a schedule during normal hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely
Consistent, regular and in person attendance during assigned hours at the workplace are required
What You'll Receive:
Professional and upbeat work environment
Competitive compensation and incentives
Paid training and professional development opportunities
Generous paid time off including vacation, sick, holiday, birthday and volunteer time
Low Premiums for Medical, dental and vision coverage; including access to telemedicine
Paid parental leave for eligible new parents
Flexible spending account
Health saving account with Company match
401k program with Company match
Housing discounts (When available)
Flexible hours and remote positions (when available)
Company-paid life insurance
Short and long term disability coverage
Team building events
Associate wellness program, including financial wellness (partnerships with Gradifi and Bank of America)
Regional and National Award programs
Associate referral bonus program
Internal Number: 10025
About Alliance Residential
Alliance is one of the largest private U.S. multifamily companies with offices throughout the West, Southwest, South-Central, Southeast, Mid-Atlantic and Northeast. We have invested in more than $3 billion of real estate and manage a $9 billion portfolio with a focus toward superior local leadership and a comprehensive national support infrastructure.
Headquartered in Phoenix, AZ with 26 regional offices nationwide
Active buyer, builder and manager across 15 states and 24 metropolitan markets