Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we've revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that's really why we are here in the first place - to build homes, lifestyles, and opportunities for those who call Alliance home. It's this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.
If you're looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you've come to the right place. Welcome home.
A Day in the Life:
As our Performance Manager, you will be expected to coach onsite associates in group and 1:1 environments to ensure they have the knowledge and resources needed to achieve performance goals. You will be responsible for making data-driven decisions as to where and how to dedicate time for the individual and group coaching sessions with various onsite team members. In addition, you will play an active role in the onboarding efforts for new Business Managers. Success in your role is driven by KPI achievement by the onsite teams.
Regular travel required for this role.
What You'll Do:
Discern with other Performance Leaders (Sr. Performance Manager and/or Director of Performance Strategy, Business Managers and Regional Managers the training needs of the region
Facilitate onboard training courses when necessary for newly transitioned properties.
Provide feedback to Director of Training regarding onboarding training and activities
Monitor 3rd party Mystery Shop scores. The Mystery Shops are to be coordinated with Regional Managers. Based upon the score, the Performance Managers may need to schedule a one-on-one coaching session with the Associate. These sessions should be coordinated with the Associate's Business Manager (and Regional Manager where appropriate)
Develop and execute specific coaching sessions. These sessions may be conducted through site visits, virtual environment or regional workshops (Motivators, Leasing Workshops, New Hire Forums, Roundtables etc). Each will be based upon the needs of the region
Attend all scheduled weekly/monthly/quarterly conference calls with the Regional Managers discussing specific properties, to report on training, discuss needs and personnel as requested by Regional Managers
Utilize One-on-One Coaching sessions to review KPIs with Associates and develop a coaching plan. These sessions should be coordinated with the Associate's Business Manager (and Regional Manager where appropriate)
Make arrangements for and execute all associate major functions such as Annual Recognition functions, Annual Fun Days, Annual Manager Retreat and any other functions as directed by company executives
Plan, execute, and participate in committees or chair them as requested
Maintain high quality representation of Alliance while adhering to a reasonable budget
On-going knowledge of adult and online learning principles.
What You'll Need to Succeed:
High school diploma or equivalent required.
Bachelor or Associates degree preferred.
Previous management and training experience preferred.
Previous work experience in the multi-family industry preferred.
High degree of responsibility and initiative.
Knowledge of or ability to learn details of Alliance policies and programs
Typing and data entry skills
Proficient in Word, Excel, Outlook
Excellent communication skills both verbal and written.
Possess skills in presentation/curriculum development.
Exceptional organizational skills and extreme attention to detail.
Ability to manage and lead a team of Associates.
Ability to have flexibility with working schedule based on business and deadline needs.
Ability to work a schedule during normal work hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely.
Consistent, regular and in person attendance during regular working hours at the workplace is required.
What You'll Receive:
Professional and upbeat work environment
Competitive compensation and incentives
Paid training and professional development opportunities
Generous paid time off including vacation, sick, holiday, birthday and volunteer time
Low Premiums for Medical, dental and vision coverage; including access to telemedicine
Paid parental leave for eligible new parents
Flexible spending account
Health saving account with Company match
401k program with Company match
Housing discounts (When available)
Flexible hours and remote positions (when available)
Company-paid life insurance
Short and long term disability coverage
Team building events
Associate wellness program, including financial wellness (partnerships with Gradifi and Bank of America)
Regional and National Award programs
Associate referral bonus program
Internal Number: 10091
About Alliance Residential
Alliance is one of the largest private U.S. multifamily companies with offices throughout the West, Southwest, South-Central, Southeast, Mid-Atlantic and Northeast. We have invested in more than $3 billion of real estate and manage a $9 billion portfolio with a focus toward superior local leadership and a comprehensive national support infrastructure.
Headquartered in Phoenix, AZ with 26 regional offices nationwide
Active buyer, builder and manager across 15 states and 24 metropolitan markets