The ServiceNow Developer reports to the Director IT Support Services and performs administration, reporting, configuration and ongoing maintenance of the ServiceNow platform; participates in the design, scoping and implementation of business and technology projects and provides insights about the system to management for ongoing improvements. The successful candidate will embody and work to reinforce MAA s Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Performs day-to-day administration of the ServiceNow system including initiating approved changes to the process and workflows; provides coaching to peers on system configuration and potential enhancements.
Performs ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design.
Develops clear and concise technical and process documentation making use of the knowledge base module within ServiceNow.
Partners directly with end users to resolve support issues within ServiceNow; identifies root causes of issues and assists with end user communications and knowledge bases.
Writes/creates coaching and process sheets to assist helpdesk personnel resolve current and future issues.
Builds/creates ServiceNow reports and dashboards; conducts analysis of issues, identifies trends and provides recommendations to management for ongoing process improvements.
Supports the design of ServiceNow integrations and assists with implementations through insights based on knowledge of the ServiceNow system.
Facilitates workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.
Creates and/ or maintains the ServiceNow Sandbox environment for testing.
Creates and maintains procedures for moving items from the ServiceNow sandbox into the production instance.
Performs other related duties as assigned to meet the needs of the business.
Bachelor s degree and at least five years of experience as an IT service management (ITSM) software admin required, or equivalent combination of education and work required
At least one year of experience in ServiceNow development, configuration and administration required
Previous experience working closely within small team environments preferred
Knowledge, Skills, and Abilities
Knowledge of ServiceNow best practices and ongoing awareness of latest ServiceNow features
Knowledge of the IIS Web Server and .Net application
Skill in data report building, data analytics, data mining, report generation and making recommendations
Skill in customer service orientation and written, verbal and interpersonal communication
Skill in translating technical information into terminology understood at all levels of users, both verbally and in writing
Skill in identifying and implementing process improvement opportunities
Skill in working in a team environment and divvying up assignments with team members
Skill in coaching peers on system configuration, use and process improvement
Skill in adapting and flexing to drive and support changing priorities
Internal Number: R0006604
About MAA (Mid America Apartment Communities)
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day.
In fact, we proudly display "Our Brighter View" plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
Please click on the links below to learn more about MAA’s culture and corporate charity as well as view MAA’s Corporate Profile: