A Day in the Life of an Assistant District Manager:
As a Lincoln Military Housing Assistant District Manager, you will assist the District Manager with the day-to day operations of a multi-family residential community. Responsibilities include resident relations, customer service follow up, supervision of on-site personnel and various administrative functions. Your role will require effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Lincoln Military Housing's quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
Assists the District Manager with the community budget and achievement of operational, financial goals.
Assists with the response and handling of community emergencies with staff, residents, buildings, etc.
Prepares various reports including variance reports, petty cash and expense reports.
Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Supervises, trains, coaches and assists in the development of office staff team members.
Participates in outreach marketing activities (i.e. market surveys, shop competitors) on a regular basis to obtain prospective residents.
Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems.)
Composing and distributing of correspondence / notices (rent collections, violation notices, reminders, community events, etc.).
Participates in property walks / inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH's quality standards.
Participates in and attends various department or regional meetings, resident functions, seminars, training and work-related events.
What You Need for Success:
Position requires 2 or more years of residential property management, supervisory experience preferred.
Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
Effective communication and interaction with management team, military partners, co-workers, vendors or residents sufficient to exchange or convey information and to give and receive work direction.
Strong customer service and interpersonal skills.
Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanour in all interactions, under all circumstances.
Ability to operate a motor vehicle (valid license required).
Must be available to work a flexible schedule, including weekends, off-hours and emergencies, as required.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
What We Provide You:
Lincoln offers a wide range of insurance options and benefit programs. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and health-care coverage. In addition, we offer competitive compensation and generous paid time off.