Since opening in 2000, the culture at Alliance has been one with an entrepreneurial spirit that consistently pushes the evolution of the multifamily industry. As a result, we've revolutionized the apartment living experience and continue to be recognized for delivering world-class services and exceptional customer experiences. And that's really why we are here in the first place - to build homes, lifestyles, and opportunities for those who call Alliance home. It's this mission that propels us forward each day, motivating us to craft work environments that are engaging, empowering, and dedicated to professional advancement.
If you're looking for a fast-pace, ever-evolving career that rewards grit and perseverance, you've come to the right place. Welcome home.
A Day in the Life:
As our Business Manager you will ensure all aspects of your luxury property are performing at optimum levels to achieve the highest Net Operating Incomes possible. You will be responsible for the management of all on-site operations, financial performance, team development, customer satisfaction, and retention.
What You'll Do:
Oversee and manage all aspects of assigned asset
Manage leasing activities to ensure budget goals are achieved on a consistent basis
Interview and select qualified associates for positions by working closely with Regional Leadership and Talent Advisors
Provide guidance, mentorship, support, and coaching (including associate separations) when necessary by managing, motivating, and supervising on-site team
Oversee all Alliance systems and proper usage to maintain accurate and timely data
Thoroughly understand, follow and promote the Alliance Five Star Program
Educate and assist team to excel on all Key Performance Indicators (KPI's) and standards set for performance
Motivate team to stay in compliance with all training in Fuse; Monitor and assist in scheduling for completion and achieve 100% compliance
Produce weekly, monthly, and quarterly reports on property performance
Analyze, scrutinize budget, and outline all financial information produced
Monitor survey result through the Kingsley portal regularly to identify issues and create a plan of action for a result driven solution
What You'll Need to Succeed:
High school diploma or equivalent.
Bachelor or Associates degree
Minimum of 2 years' previous experience in the multi-family, sales, retail, hospitality, property management or industry related field
Previous lease-up/new construction experience
Prior customer facing experience
Prior experience managing people
Industry certifications(s) (ARM, CAM, CPM, NALP, etc.
Other Knowledge, Skills, and Abilities:
Ability to motivate and empower staff/team to achieve daily, weekly, and monthly property goals.
Provide leadership and guidance to the team; hold team accountable for performance results by being an example of leadership and professionalism
Strong intermediate mathematical abilities and experience reading community financials
Software skills in Word, Outlook, and Excel, and a variety of industry specific platforms and systems
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail and follow-up skills
What You'll Receive:
Professional and upbeat work environment
Competitive compensation and incentives
Paid training and professional development opportunities
Generous paid time off including vacation, sick, holiday, birthday and volunteer time
Low Premiums for Medical, dental and vision coverage; including access to telemedicine
Paid parental leave for eligible new parents
Flexible spending account
Health saving account with Company match
401k program with Company match
Housing discounts (When available)
Flexible hours and remote positions (when available)
Company-paid life insurance
Short and long term disability coverage
Team building events
Associate wellness program, including financial wellness (partnerships with Gradifi and Bank of America)
Regional and National Award programs
Associate referral bonus program
Internal Number: 11910
About Alliance Residential
Alliance is one of the largest private U.S. multifamily companies with offices throughout the West, Southwest, South-Central, Southeast, Mid-Atlantic and Northeast. We have invested in more than $3 billion of real estate and manage a $9 billion portfolio with a focus toward superior local leadership and a comprehensive national support infrastructure.
Headquartered in Phoenix, AZ with 26 regional offices nationwide
Active buyer, builder and manager across 15 states and 24 metropolitan markets