The Leasing Consultant will need to effectively market and lease apartments in accordance with policies and procedures outlined by management. Responsible for providing resident services in a professional manner.
Essential Duties and Responsibilities:
Maintain an excellent customer service relationship by adhering to the Peak Customer Service Standards
Adhere to Peak Policies and Procedures
Greet prospective residents. Show model, market ready units, amenities and common areas
Responsible for ensuring the opening and closing of the community including all amenity areas and models is completed daily
Lease apartments and sell the products and services of the property to prospects
Assist prospective residents with completion of online application and process application for approval per company policies and procedures
Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms as well as training materials
Work to optimize occupancy while maximizing leased rent
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
Implement marketing programs and perform marketing outreach as directed by Community Manager
Maintain thorough product knowledge of the property and competition
Assist with market surveys as needed
Collect deposit and/or fees associated with move-in
Accurately prepare and have a thorough knowledge of all lease-related paperwork
Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
Inspect units prior to move-in
Assist with planning and hosting of resident events
Audit all lease and renewal files for key controls and bonus submission to the Community Manager
Assist residents with the move-out process
Write up and file service requests from residents upon receipt
Contribute to the general upkeep and cleaning of office, common areas and model
Perform various administrative tasks as needed
Represent the company and community in a professional image and manner.
High school diploma or equivalent preferred
Ability to read and write English fluently
Ability to perform basic to intermediate math
Computer literacy required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer)
The person in this position frequently communicates with residents who have inquiries about their rent or leasing agreement. Must be able to exchange accurate information in these situations.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.