As a Regional Property Manager, you will be responsible for the overall operations of a portfolio of multi-family residential communities. You will provide direction to a leadership team at each community, with a strong focus on coaching performance that drives customer satisfaction and financial results. Your position requires an extensive amount of travel, full knowledge of property operations and is accountable for the portfolio's overall business results that include an emphasis on customer service, employee performance, while delivering on our mission of providing exemplary service in accordance with our company's quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
Operational / Administrative:
Manages the budget, achievement of operational, financial, and occupancy goals for a portfolio.
Conducts property visits regularly to provide District management team with recommendations and observations to improve the property, marketing and leasing.
Oversees Capital Expenditure projects for the portfolio (i.e. approvals, letters, tracking, scheduling, and inspections).
Makes strategic changes to improve property operations, decrease expenses and ensure quality of service standards are being followed.
Works in conjunction with Asset Management team to create and evaluate property budgets and performance goals, evaluate capital needs and planning capital projects.
Prepares annual and monthly budgets for income and operational costs, prepare monthly reporting packages, develop plan and budgets for needed capital improvements and property repairs and maintenance.
Communicate with Senior Regional Management weekly regarding portfolio performance with respect to occupancy, expense controls, capital improvements, performance of team, staffing and general operational matters.
Administer and approve payroll for each portfolio property (overtime, normal pay, exceptions, bonuses, etc.).
Prepare, review and approve all required reports including occupancy, collections and bonus reports.
Monitor each property audit to ensure desired level of performance and compliance is attained and ensure compliance stays at the forefront of the district management team's priorities.
Prepare all relative reports and ensure on-going compliance enforcement through evaluation of property files to determine that the residents meet the communities' screening criteria, adhere to OSHA regulations, that all paperwork and ID's are contained in the resident file,
Coordinates/ Participates and ensures that District Meetings and other relevant meetings/events are occurring as needed.
Vendor bidding and review of vendor contracts.
Managing compliance reviews and physical inspections.
Work with district management staff to ensure proper response, reporting and handling of all portfolio emergencies with staff, residents, buildings, etc. are within company standard operating procedures to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Include/involve senior regional management, regarding urgent or emergency issues pertaining to the community or residents.
Assisting with legal issues including small claims cases and eviction
Participates in the screening and approval of hiring onsite personnel including office and maintenance staff and any related contract employees to assist in essential job duties and responsibilities.
Provides leadership, guidance and support to District management staff and site team. Evaluate the efficiency of staff and ensure that on-going training, coaching, counseling, and supportive leadership is provided.
Interviewing and hiring approval of property staff.
Ensure action plans are administered on a timely basis related to employee performance issues.
Managing performance and discussing concerns regularly of all direct reports and team members, including conducting and approving of annual performance appraisals.
Document and communicate employee situations/concerns with regional management and take appropriate action as needed.
Ensure all administrative processes involving personnel are handled effectively and in a timely matter (i.e., performance evaluations, performance action plans, bonus plans, time sheets, etc.).
What You Need for Success:
Position requires a minimum of 5 years' experience in property management including supervisory responsibilities.
Experience as a regional manager in residential property management.
Bachelor's degree preferred, commensurate work experience will be taken into account.
Must have proven success demonstrating leadership, staff development, customer service, problem-solving, decision-making, multi-tasking, communication, and organizational skills.
Ability to encourage a positive and collaborative team environment.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Understanding and experience with all aspects of asset management, finance, operations, leasing and marketing.
Fair Housing certification - must obtain Fair Housing certification within 2 weeks of employment.
Experience preparing and managing budgets, as well as periodic updates.
Effective communication and interaction with management team, military partners, subordinates, vendors or residents, sufficient to exchange or convey information and to give and receive work direction.
Exceptional customer-service skills and demonstrated ability to maintain strong working relations with both internal and external client.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
Proficient in MS Office including Excel; Yardi/Payscan a plus.
Ability to operate a motor vehicle (valid license required).