Job DetailsLevel ExperiencedJob Location BH Management IA - Des Moines, IAPosition Type Full TimeJob Shift Day Monday - FridayJob Category Information TechnologyJob Description
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BHunderstands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
3 Weeks of Paid Time Off
Medical/ Dental/ Vision
401(k) + company match
Birthday Paid Day Off
BH Gives Back (Paid Volunteer Time Off)
12 Paid Holidays
BH Paid Leave
Employee Assistance Program
Under indirect supervision an IT Support Technician II is responsible for providing timely intermediate support to all internal and remote end-users on a variety of workstation, hardware, software, network and peripheral devices within set company standards and guidelines. Cross trains with other team members. Established escalation point for intermediate tickets. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Provides intermediate level support by utilizing the help desk ticket management system, including remote support, to install, configure, test, and troubleshoot workstation, hardware, software, tablets, and peripheral devices. Tracks service request progress from creation through resolution.
Escalates complex tickets.
MaintainsBH Service Level Agreement (SLA) standards.
Maintains accurate and up-to-date inventory of computer and peripheral related equipment.
Assesses systems to ensure compliance with company guidelines and policies.
Creates and updates knowledge-based WIKI articles.
Provides training assistance to internal and remote employees on use of equipment and general IT related policies and procedures.
Other duties and special projects as assigned
High School Diploma and 2-3 years experience in field or related area
One (1) year help desk support experience
Intermediate level computer and Microsoft desktop technology experience
Strong troubleshooting, problem-solving and support skills
Experience in business network troubleshooting, implementation, and VPN configuration
Intermediate knowledge and experience in supporting operating systems, networks, hardware, software protocols and standards, etc.
Ability to work with clients remotely with or without remote assistance software
Ability to maintain a 90% or higher Service Level Agreement (SLA)
The ability and means to travel up to 5% locally, overnight, in specific regions or states via automobile and airplane may be required.
Ability to work as needed, on-call, to assist with emergencies
Excellent customer service, timely response and customer focus skills
A positive, team-oriented attitude
Ability to work with a diverse group of people in a collaborative environment
Familiar with standard concepts, practices, and procedures
Relies on experience and judgment to plan and accomplish goals
Associate s degree in technology related field
Intermediate level knowledge troubleshooting connectivity related issues
Experience in common IT security frameworks
Experience with companywide implementations of technology
Work Schedule:8am-5pm, Monday-Friday, or as needed to meet business needs; may require working hours outside normal business hours for on-call emergencies.
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.
Internal Number: 28023
About BH Management Services, Inc.
We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).