AMLI Residential has a brand new opportunity at AMLI Warner Center, our 522 unit apartment community in Woodland Hills. If you have strong organizational skills along with great customer service and love planning and marketing events, apply now. The Resident Services Manager will develop, implement and maintain an effective Resident Retention program and you will ensure resident satisfaction via resident services, activities and effective problem resolution.
AMLI is a leader in sustainable LEED & ENERGY STAR Certified luxury apartment communities. AMLI encourages forward thinking and new ideas, creating a culture that values employee contributions. Duties include:
Respond to all resident requests/complaints in a timely, efficient and courteous manner. This includes helping residents and prospects before, during and after leasing an apartment.
Analyze, assess and follow up to Kingsley Index for overall customer satisfaction.
Assist in areas of Marketing expectations including, but not necessarily limited to email, social media, Perks Partnerships,and Preferred Employers.
Manage renewal process; ensure monthly renewal goals are achieved.
Prepare and distribute all lease renewal letters to lease expirations.
Plan, organize and implement resident activities and events and participate/lead AMLI community outreach/volunteer activities.
Support leasing staff as required; lease to qualified prospects by showing available apartments. Show and sell apartments to possible 'Transfer on Site' situations.
EDUCATION and/or EXPERIENCE:
High School diploma, or general education degree (GED); Associates or Bachelors Degree preferred
3 plus year's sales or related experience and/or training; or equivalent combination of education and experience.
2 years in a supervisory role with direct reports
Compensation and Benefits:
AMLI offers the following benefits to meet the needs of AMLI employees and their families:
Medical, Dental and Vision Coverage
401(k) Company Match
Apartment Rent Discounts
Time Off - Vacation, personal, sick and company holidays
Care.com premium memberships
Emergency Leave for COVID related Absences
AMLI is an equal employment opportunity employer that encourages personal and professional growth. We offer a competitive compensation package, including bonuses, housing discount, full range of benefit and recognition programs.
Internal Number: 4888
About AMLI Residential
AMLI Residential is one of the preeminent multifamily companies in the nation. AMLI is focused on the development, acquisition and management of luxury apartment communities across the United States. AMLI is committed to customer service and providing its residents a worry-free, high-value living experience in our communities. AMLI® is a brand name representing high quality, exceptional service and superior value. AMLI's mission is to "Provide an Outstanding Living Environment for Our Residents." Each day, every person who is part of the AMLI FAMLI is focused on doing all he or she can to achieve AMLI’s mission.
AMLI was founded in 1980 as a private real estate development, management and investment company. In 1994, AMLI went public as a NYSE publicly traded real estate investment trust. In February 2006, AMLI became a private company again through a $2.1 billion transaction with the PRIME Property Fund, a core, open-ended, institutional real estate fund managed by Morgan Stanley. PRIME owns or has an investment interest in approximately $11 billion of high-quality diverse real estate assets including retail, office, multifamily, hotel, and industrial prope...rties located in major markets throughout the United States. PRIME's acquisition of the AMLI platform was a strategic transaction designed to provide institutional investors a nationally respected branded owner, developer and manager of luxury apartment communities.