This position is responsible for supporting, and tracking innovation activity across business segments at Greystar. As part of the Innovation Team, this role will be focused on supporting four major activities: trend tracking, thought leadership, innovation pilots, and strategic partnerships. Major responsibilities will include tracking business needs and the vendors who can meet them, helping coordinate and collect feedback from innovation pilots run by regional teams, and collating and sharing the Greystar "thought leadership" on major trends in collaboration with internal and external experts.
This position will interact closely with operations teams in property management, customer experience teams, and external vendors and startups.
Vendor tracking and Assessment
Assess vendor/startups and cataloguing capabilities and data around defined criteria in our internal database
Track customer and business needs along with potential vendors and solutions in each area of need
Conduct competitive analysis of vendors within an Area of Innovation
Support business leaders by project managing in-flight pilots and work with pilot vendors and properties to ensure a smooth pilot process
Coordinate, collect and analyze pilot results, both quantitative (e.g., metrics, KPIs,) and qualitative (e.g., user feedback, lessons learned, etc.)
Develop case studies with quantitative (e.g., revenue and cost impact) and qualitative (e.g., customer and team member feedback) analysis
Thought leadership and Communications
Create presentations and communication artifacts for various internal stakeholders
Consolidate and curate reporting on trends and the internal perspective on tested solutions
Craft thought leadership on Innovation Opportunity Areas (e.g., Smart IOT Apartments) including case studies / house views for prioritized areas
Assist in preparing materials in response to client, investor, and internal requests for thought leadership
Maintain an organized repository of thought leadership documents, contact list, and internal portal page
Internal Number: R0026772
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.