The Move-in Manager oversees customer support to new residents and provides a personalized positive move-in experience by being the new resident's main point of contact for the first two weeks of residency in order to achieve community goals related to increasing customer satisfaction and decreasing turnover.

JOB DESCRIPTION

1. Meets with new residents upon lease signing to coordinate move-in schedules and determine if any special arrangements related to the move-in need to be made.

2. Completes quality control walk-through of leased units prior to move-in and coordinates with the Make-Ready team to initiate a service request or resolve any outstanding work items.

3. Reviews and approves all leasing documentation and communicates the status of the file to prospects.

4. Escorts new resident(s) to their homes on move-in day, ensures the resident(s) are familiar with the location of mailboxes, compactors, general amenities, etc,, and introduces the resident(s) to the Resident Services Manager who will handle their ongoing customer support requests.

5. Provides a move-in gift to be placed in the unit 48 hours prior to arrival of the new resident(s).

6. Places a required follow-up call 48 hours after resident(s) move in to ensure satisfaction with move-in process and determine if the new resident(s) are satisfied with their new apartment home.

7. Monitors all new move-in service requests that occur in the first two weeks of residency and ensures that the service requests are completed within 24 hours and to the resident's satisfaction.

Greystar will consider for employment qualified applicants with arrest and conviction records.