Responsible for providing technical assistance and support related to multiple software systems. Responds to queries, isolates problem, and determines and implements solution.
Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction resolution of systems-related issues.
Respond to queries either through internal helpdesk system, by email, over the phone or in person as needed.
Collaborates with Accounting, Operations and Training departments to ensure the successful support of software systems.
Respond to email messages for customers seeking help.
Provides customer service by walking customer through problem-solving process and follow up with customers to ensure issue has been resolved.
Gain feedback from customers about software systems
Assists software training team with training manuals, examples, or job aids as needed.
Assists on take-over and transition teams for newly-acquired properties by setting up new users for systems access.
Participates in the development, testing, and training of software and application enhancements.
Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs, and provides customer service by working with senior management to develop and produce training and communication materials.
Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
Internal Number: R0027320
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.