The Commercial Property Manager reports to the Vice President of Commercial and manages the operations of an assigned mixed-use office and retail complex for MAA. Primary responsibilities include managing staff performance; collections; tenant relations and customer service to manage tenant retention and satisfaction; administration of property maintenance, contracted services, and capital improvements; expense management; and compliance with applicable local, state, and federal regulations governing safety. The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Supervises on-site maintenance and front desk staff at an assigned mixed-use property
Tenant Relations - primary point of contact for assigned commercial (mixed-use) properties
Processing of Leases and Documents
Tenant Correspondence and Notices
Invoices and Proposal Processing
Credit Reports and Applications
Maintenance-Emergency After-Hour Calls and Building Related Calls
Monthly Reports and Meetings
Annual CAM Reconciliations
Assist with Annual Property Budgets
Vendor-Contractor Correspondence and Meetings
New Property Set-up (i. e. utilities, services, contracts)
Coordinate Tenant Events
Performs other related duties as assigned to meet the needs of the business.
High school diploma/GED and three to five years of commercial office property management experience required, or an equivalent combination of experience and education
Experience with Class-A office building required
Supervisory experience required
Valid driver's license from the state of residence required
Understanding of lease agreements and lease terms for commercial real estate
Business and financial acumen to manage and control expenses and interpret financial reports, including variance of actual vs. budget, CAM reconciliations, etc.
Customer service orientation to anticipate needs and issues, respond effectively and efficiently, and resolve conflicts diplomatically
Supervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and development
Knowledge and skills to manage projects, organize, prioritize, and meet deadlines
Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
Skill and ability to clearly and concisely communicate verbally and in writing
Critical thinking and problem-solving skills
Computer skills with property management (e.g., Yardi, MRI) and service management (e.g., Angus Anywhere) applications
Computer skills with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to travel within local market for property visits and meetings
Ability to maintain confidentiality and maintain appropriate discretion
MAA recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits and outstanding advancement opportunities. We offer a comprehensive benefits package* including, but not limited to, the following:
* Medical, Dental and Vision Insurance
* Life and Disability Insurance
* Employee Assistance Program
* Vacation, Sick Leave, and Holiday Pay
* 401(k) Retirement Plan
* Tuition Reimbursement
* Adoption Reimbursement
* Apartment Discount
* Opportunities for promotion and internal career advancement
*Eligibility for benefit plans and programs vary based on hours worked and length of employment.
We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States - we are established leaders in the real estate space - bringing tremendous opportunities to those looking to build their careers. We invite you to explore our Brighter View and find your place at MAA!
Drug Free Workplace
Internal Number: R0008452
About MAA (Mid America Apartment Communities)
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day.
In fact, we proudly display "Our Brighter View" plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
Please click on the links below to learn more about MAA’s culture and corporate charity as well as view MAA’s Corporate Profile: