Lincoln Property Company is looking for an outgoing, friendly, goal oriented individual with a drive to succeed. The Concierge is responsible for providing professional service at all times and act as liaison between residents and property staff. Successful candidates will create a comfortable atmosphere and stress-free environment to residents and their guests by delivering remarkable customer service. Candidates must also have the ability to plan, organize or manage multiple responsibilities effectively with speed and accuracy, greet all residents in a warm professional manner, maintain a warm and friendly demeanor at all times, maintain high standards of personal appearance and grooming.
The responsibilities of the Concierge are as follows:
Manage the front desk and office area
Plan/attend Resident events
Follow up with residents
Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.
Promote positive and proactive resident relations by working to make the living experience the highest quality.
Respond to complaints, follow-up on work orders, and handle general customer service needs of the property. Responsible for collecting rent and other payments/deposits
Accept and disburse Resident packages
The qualifications for the Concierge are as follows:
EDUCATION: A high school education or equivalent is required. A college degree or equivalent is preferred.
Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferred
Excellent interpersonal, motivational, writing, management and leadership skills
Proficient in math
Outgoing, friendly personality
Good organizational skills, follow-up and follow through
Understanding and experience with a wide range of property management/accounting software
Marketing and budgeting experience
Ability to handle multiple tasks at one time
Exceptional communication, customer service and people skills
Self-motivated; can work independently Detail-oriented
Basic typing and computer skills including ability to find information on the Internet
Hotel, hospitality or other customer service experience a plus
A valid driver's license is required
Lincoln Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.
Must be willing to work flexible shifts between 7:00am and 11:00pm