The Concierge reports to the Concierge Manager and provides customer service and assistance to residents and guests at an assigned property for MAA. The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Greets/screens visitors and vendors to the property.
Handles calls and assists with resident requests.
Coordinates resident services and deliveries.
Maintains general lobby access control, door services and other applicable lobby responsibilities.
Provides leasing information and schedules appointments for prospects.
Performs other related duties as assigned to meet the needs of the business.
High school diploma/GED
Concierge-related experience in a hotel, retail and/or restaurant environment strongly preferred
Knowledge, Skills, and Abilities
Customer service skills and attention to detail
Skill and ability to clearly and concisely communicate verbally and in writing
Adaptability to change and flexibility to re-prioritize tasks accordingly
Knowledge and skills to handle and organize multiple tasks, prioritize, and meet deadlines
General computer skills with Microsoft Office applications (Word, Outlook, Internet Explorer)
Skill and ability to work independently and as part of a team
Physical and Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Internal Number: R0008775
About MAA (Mid America Apartment Communities)
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day.
In fact, we proudly display "Our Brighter View" plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
Please click on the links below to learn more about MAA’s culture and corporate charity as well as view MAA’s Corporate Profile: