Job DetailsJob Location Dallas Regional Office - Dallas, TXRemote Type Optional Work from HomeJob Shift Day Monday - FridayRegional Coach - South Texas Market
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BHunderstands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
3 Weeks of Paid Time Off
Medical/ Dental/ Vision
401(k) + company match
Birthday Paid Day Off
BH Gives Back (Paid Volunteer Time Off)
12 Paid Holidays
BH Paid Leave
Employee Assistance Program
The Regional Coach - South Texas Market will be responsible for leading and participating in the development of training curriculum and programs. Designs, conducts, facilitates, and evaluates all training curriculum and programs. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Works with Director of Training to develop course content and instructional materials. Determine appropriate facilitation methods (classroom-facilitated, webinar, video, etc.). This includes developing and distributing a weekly training tip to all onsite staff.
Conducts and facilitates training programs including technical training, ancillary products and other operational, sales and service trainings.
Confers with Community Managers and regional leadership to assess the need for sales, service or operational training. Acts as a performance improvement resource to managers.
Works with Training Coordinator to coordinate logistics for all in-person training including computer set-up, room rental, travel arrangements, etc. Records all conducted trainings in the Learning Management System.
Conducts and facilitates shop report coaching calls with on-site team members scoring below expectations. Provides constructive feedback on presentation and makes recommendations for improvement. Orders training and re-shops as required.
Assists in mentoring Regional Mentor Trainers by attending quarterly national calls and hosting a quarterly regional call. Participates in the interview process for additional Regional Mentor Trainers and provides feedback.
Handles special projects as assigned.
Minimum of (2) years training/development experience
A minimum of (2) years property management experience
Ability to travel with overnight stay up to 30%
Strong presentation, communication and facilitation skills with the ability and desire to speak in front of groups
Excellent time management skills; ability to prioritize work functions
Ability to produce, analyze and measure results of training program
Ability to learn and institute BH and industry standards
A positive, team-oriented attitude and an ability to thrive in a fast-paced environment, with an ability to work with a diverse group of people and customers
Ability to work in an unstructured environment, think both strategically and tactically, and manage complexity and achieve results despite constantly shifting priorities
Bachelor s Degree in Education, Business, Communication, or Organizational Development preferred or equivalent combination of training and experience
Work Schedule:8am-5pm, Monday-Friday, or as needed to meet business needs.
Physical Requirements/Environment:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job generally operates in a professional office environment, but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.
This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.
Internal Number: 30420
About BH Management Services, Inc.
We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).