Join a team with over 50 years of success in the real estate industry! Lincoln Property Company is currently hiring for an Application Support Analyst to support a national footprint of property managers (clients), responding to incoming client questions and requests regarding Lincoln Property Company's Property Management systems, including Yardi 7s, Rent Cafe/CRM, Payscan, Yardi 6, OneSite, and Entrata. We are looking for an enthusiastic person who enjoys being hands-on and helping fellow employees. We need a subject matter expert to serve as our in-house IT Analyst in a long-term position. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various technical and data service via phone / emails. Does this sound like you? Join us!
Founded in 1965, Lincoln Property Company is one of the largest and most diversified property management companies in the United States. Lincoln maintains a presence in more than 200 cities in the U. S. and 10 countries throughout Europe. Our mission is to be a company for people, a company about people.
Primary role is to work with Lincoln's property management personnel to assist them questions or problems they have with Lincoln's Property Management Systems Yardi 7s, Rent Cafe/CRM, Payscan, Yardi 6, OneSite, and Entrata:
Investigating system or data problems and taking corrective action in the system
Testing new releases of Yardi and Entrata
Performing data conversions for new property acquisitions
Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem
Bachelor's Degree a plus, preferably in Information Technology,Business, or Real Estate.
Help Desk Ticket Troubleshooting, Customer Service Skills, On-site experience desired but not required.
Working knowledge of the following systems: Yardi 7s, Rent Cafe/CRM, Payscan, Yardi 6, OneSite, and Entrata