The Collier Companies is seeking an Assistant Community Manager!
At The Collier Companies, it's all about people. Our residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. Join an environment where your team becomes your family and your profession becomes your passion.
The Assistant Community Manager maintains computer reports and resident files. The Assistant Community Manager will be a leader who manages the office in absence of Community Manager. The Assistant Community Manager also prepares, explains, and signs leasing agreements to past, present and future residents.
Perks – The Good Stuff:
The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.
Up to 24 days off during your first year with annual increase!
Stylish TCC logo attire provided.
Comprehensive medical, dental & vision insurance.
Group & supplemental life insurance policy options.
Reimbursement accounts & prepaid legal services.
Career growth opportunities.
Industry education opportunities.
Base pay plus monthly sales & industry leading performance bonuses
Your Skills – Show us what you got:
High school diploma or equivalent, college degree preferred.
Reading, writing, seeing, hearing, and/or communication; and mathematical skills.
Must be able to speak, read, write, and comprehend English.
Must have valid in-state Driver’s License and reliable transportation.
Retail, sales, or customer service experience.
Management or leadership abilities.
Tactful, mature, flexible and cooperative.
Ability to take initiative and follow tasks through to completion.
Collections experience helpful.
Fair Housing and legal knowledge.
Interpersonal and appropriate telephone skills.
Computer and typing and skills.
Day to Day:
Implementation of Marketing Plan.
Greets customers with friendly, courteous attitude.
Answers telephone with appropriate greeting.
Schedules appointments to show apartment homes.
Shows apartment homes to customers and explains the main features and benefits of each.
Takes rental applications and conducts credit checks on applicants.
Prepares and signs leasing agreements with renewing and new residents.
Passes out fliers to promote community.
Cross-markets to other communities within TCC.
Takes ownership of resident problems or concerns; follows through with resolution.
Files and organizes working area.
Open and closes the office and show apartment homes.
Straightens and cleans office area and shows apartment homes.
Prepare and helps with renewal parties, residential appreciation parties, or any other special function at the community.
Responsible for making sure models, mini models or other shows are in top condition to show prospective renters.
Collect rent for each unit every month trying to achieve 100% rent collection.
Complete deposit slips for bank and deposit monies.
Post rent and late rent in computer system and keep updated.
Maintain and update current and past resident files.
Prepare eviction notices and follow through with eviction process.
Runs and reviews credit reports and rental applications.
Assists in preparing apartment homes for re-rental at any time.
Update computer files and reports daily and assist Community Manager with reports.
Assist Community Manager with supervision of office personnel.
Learns functions of Community Manager for promotional opportunities.
Responsibilities may change due to community needs, market changes, or seasonal demands of position.
Our Culture – How We’re Different:
The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our employees well, honoring their achievements, and promoting from within. The Team Members who work here are outgoing, caring, and proud of what they do.
At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success.
We are good STEWARDS to each other, believe in collaboration and we support one another to achieve our mission.
We are commitment to ONGOING LEARNING – At The Collier Companies, we sponsor book clubs that support growth.
We PRIDE ourselves on the principles taught in “The 7 Habits of Highly Effective People”, written by Stephen Covey. All new team members should know how to use their “I&R” – INITATIVE & RESOURCEFULNESS and be “E&E” – EFFICIENT & EFFECTIVE.
GROWTH – We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!
We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances and customer experience.
ROOTED – We are a privately owned group that’s been in business since the 1970’s and the world’s largest privately owned student housing company and growing multi-family apartment organization!
About The Collier Companies
The Collier Companies owns and manages more than 11,000 apartments in Gainesville, Ocala, Orlando, Tallahassee, Tampa, and other Florida locations, as well as Norman, Oklahoma, Athens and Statesboro, Georgia.
Key to The Collier Companies’ success is Collier Companies Management Team, Inc. (CCMT), its wholly-owned subsidiary. CCMT‘s 450+ Team Members are focused on superior customer service and outstanding operational and financial performance.
The Collier Companies (TCC) is a team of highly-motivated people who are dedicated to quality, excellence, and outstanding service. We have chosen to create a company culture based in large measure on principled profit: We earn prosperity by creating value as defined first, last, and always by our customers.
Part of TCC’s strategic vision calls for taking customer service to a new level, unprecedented in the housing industry. We want to always pleasantly surprise, even astonish, our residents with our service, consistently underpromising and overperforming. If we tell a resident that we'll take care of a problem the same day, we aim to get it done within the hour. As we achieve this, our customer service becomes a marketing advantage..., a difference that our residents see and feel on a daily basis.
We will know we have succeeded when our residents urge their friends to move into our communities, when our renewal rate is sky high, and when residents moving to another city ask if we manage a community there that they can move to.