Under the direction of a District or Regional Manager, the Area Community Manager is responsible for the overall operations of his/her own community, as well as his/her additional assigned communities, which will typically be two to four communities. The ACM provides direction to the property management leadership staff and is accountable for the business results of his/her communities, with an emphasis on customer service, employee performance, and implementation of corporate initiatives. This position requires a close working relationship with the ACM s District/Regional Manager in order to be prepared to assume additional responsibilities in anticipation of moving into the District Manager role.
Demonstrate strong sales skills to both internal and external customers.
Make strategic planning decisions (i.e. determining appropriate timing on pricing decisions for new lease and renewal rates based on current occupancy, preleased status, and historical patterns) to maximize each community s results.
Prepare and/or assist the District/Regional Manager in preparing annual budget and make recommendations regarding the operating plans and capital improvement projects for each property, as well as monitor budget compliance and operating plans throughout the year.
Perform duties normally associated with a supervisory position, such as hiring, training, coaching, workforce planning, performance management, salary administration, disciplinary counseling, and termination of subordinates. Provide guidance to Community Managers on the same matters. Maintain an open-door policy to address employee issues and concerns.
Collaborate and gather resources from support departments to improve and impact revenue, marketing strategies, leasing efforts, occupancy, and resident retention.
Compile, evaluate, and analyze data to manage community budgets and adjust based on progress toward objectives and company goals.
Analyze market trends and competition to outperform the associated market(s) and maintain a top tier position among REITs, as well as submarket peer group.
Ability to proficiently use and teach team members the use of available technology and tools, such as dashboards and software, to assess monthly budget variances, enhance revenue and occupancy, control expenses, and implement new strategies.
Ensure consistent on-site management and staff compliance with company policies, procedures, and industry regulations (i.e. Fair Housing, OSHA, Safety, etc.).
Work with internal support departments and on-site teams to conduct research and analysis to achieve or exceed budgeted expectations.
Consistently demonstrate strong leadership skills (i.e. holding self and others accountable to clearly defined and measurable results, such as meeting budgeted financial and occupancy goals, maximizing revenue through best practices, and executing expense control that preserves and increases the value of the assets) using initiative, independent and collaborative thinking, and interpersonal effectiveness.
Develop and manage a high-performing team by creating a trusting work environment, promoting cooperation, recognizing team efforts, coaching through challenges, and supporting career path goals.
Develop and maintain positive working relationships with internal and external customers.
Set high expectations for consistent delivery of our brand promise of Living Excellence for our customers.
Demonstrate solid understanding of apartment maintenance practices including facilities management, contract administration, and vendor relationships. Manage community maintenance and ensure capital improvements are completed to maintain market position and preserve asset integrity.
Provide results that consistently exceed submarket occupancy and rent growth performance results.
Timely complete administrative tasks, including system-based approvals.
Lead or assist in special projects to create value for Camden. This may include due diligence, property acquisition or disposition, serving on or participating in company-sponsored/sanctioned committees and functions, etc.
Ensure community compliance with safety, industry, and state/city/federal regulations and requirements.
Oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch out, etc.).
Responsible for the overall operation and success of the community, as well as achieving results and meeting goals related to customer sentiment, occupancy and retention, NOI, managing expenses, and other community performance expectations.
Create strategic plans to meet individual and community performance goals and achieve market results that consistently exceed submarket occupancy and rent growth performance.
Support Camden s mission of providing Living Excellence by ensuring that your team is customer focused and provides the best service to prospects, residents, guests, and vendors at every point of contact, while striving to exceed expectations.
Lead the team in establishing creative marketing and social media strategies to increase property traffic.
Actively strive to create a work place environment that supports Camden s commitment to being a great place to work.
Attend and participate in Camden s training programs.
Be involved in appropriate external associations, organizations, and local communities.
Bachelor s degree required for external candidates, preferred for internal candidates
5-10 years of progressive residential property management responsibility preferred
Multi-site management experience is highly preferred
Comprehensive knowledge and understanding of multifamily operations, including ability to define issues of concern and to effectively problem solve
A clear understanding of business concepts and processes and the principles of strategic thinking
Ability to successfully manage change and lead through adversity
Ability to act on or apply findings and determinations toward achieving or exceeding portfolio and/or company goals
Proven ability to attract and develop successful teams and leaders
Must be able to delegate, motivate, and effectively identify the best personnel and resources for applicable tasks and to direct those to peak performance
Needs strong hands-on financial/budget and marketing experience
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
Must possess professional written and verbal communication skills
Recognized designation in property management is a plus
Must have a valid driver s license unless otherwise noted
Ability to work a varied schedule including weekends and holidays as required
And here s the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
Will use some repetitive motion of hand-wrist in using computer and writing
Must handle stressful, urgent, novel and diverse work situations on a daily basis
Emotional stability and personal maturity are important attributes in this position
Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
Hazards can be avoided with proper lifting techniques, SDS and general safety training
Will be regularly called upon to work long hours and odd schedules (including weekends)
Position requires periodic travel by automobile to handle work-related activities
May require airline travel, out-of-town and /or overnight trips
Attendance and punctuality is essential for success in this position
Contact your HR team for the position s Physical Demands Analysis
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
Internal Number: 210717
About Camden Property Trust
Camden Property Trust is one of the largest publicly traded multifamily companies in the U.S. Operating as a Real Estate Investment Trust (REIT), we own, develop, acquire, sell and manage apartment communities in 15 major markets. Camden has more than 1,800 employees across the country and is headquartered in Houston, Texas.
Camden has been recognized by FORTUNE® Magazine as one of the "100 Best Companies to Work For" in the country! We are the only multifamily company to ever be included on FORTUNE's famous list. We are committed to the growth and success of everyone we work with, which is the foundation for building focused, effective teams and creating an exciting and impactful work environment. Our shared values (including our commitment to fun!) make Camden an industry-leader and one of the nation’s best employers.