The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.
Specific duties include, but are not limited to: welcoming resident guests, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors
Acquire a broad knowledge of the community and the surrounding area
Build strong relationships with current and future members of the apartment community.
Marketing the property
Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
Assist with on and off site resident events and initiatives
Social Media posting, Blogging, and Internet Presence
Work as part of the site team to ensure that each event is a sociable and pleasurable environment
Answer the concierge phone line
Ensure that the Community Amenities area has proper inventory
Proactive communication with Management for issues or concerns
Review the Activity Log and be ready to begin work at the commencement of the shift
Maintain an appropriate level of confidentiality in regards to the residents
Adhere to all property guidelines and standards of performance
Maintain work area to an appropriate level of presentation
Other duties as assigned
Must be able to speak, write and communicate effectively in English
Must maintain professional appearance and comply with prescribed dress code policy
Ability to cope in a fast-pace environment and ability to work under minimal supervision
High school diploma or equivalent
1-3 years in an upscale customer service/concierge setting preferred
Existing knowledge of neighborhood and community preferred
Ability to sit for extended periods of time, moderate standing, reaching, walking, stooping, and lifting
Ability to lift and/or move up to 20 pounds
* Must be able to speak, write and communicate effectively in English * Must maintain professional appearance and comply with prescribed dress code policy * Ability to cope in a fast-pace environment and ability to work under minimal supervision * High school diploma or equivalent * 1-3 years in an upscale customer service/concierge setting preferred * Existing knowledge of neighborhood and community preferred * Ability to sit for extended periods of time, moderate standing, reaching, walking, stooping, and lifting * Ability to lift and/or move up to 20 pounds
Work for the Best in the Industry - make your next move here! Pinnacle ranked #1 on the National Multi-Housing Council Top 50 Largest U.S. Apartment Managers for two years in a row! We invest in great people. That's why clients trust us with their real estate investments! At Pinnacle, we consider our employees to be our most valuable asset. In fact, our number one key business objective is to attract and retain the best talent in the industry! At Pinnacle, we firmly believe our employees drive our success and competitive advantage. Pinnacle is the national leader in third-party fee management of investment real estate encompassing multi-family, commercial space, affordable housing and military housing. Pinnacle is built on four basic principles: •Quality people •Strong customer service •Solid market knowledge •Superior systems and support capabilities At Pinnacle, success is about more than having a healthy bottom line. Guided by our principles and values, we are committed to making Pinnacle an amazing and unique place to work for each member of our team.Employees receive market-competitive compensation and benefits and are supported through orientation programs, ongoing training ...resources and transfer opportunities.Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace.Pinnacle has ongoing employment opportunities at our headquarters in Dallas, our regional offices in Seattle and Maitland, our 40+ branch offices located nationwide, and numerous Pinnacle-managed communities throughout the country.