The Area Director of Operations (Community Manager) is a member of the University of Kentucky (UK) Campus Housing team who reports directly to the Associate Director of Operations. This person serves as a direct link between UK, Greystar, students, facility management, and building operations. The Area Director of Operations is responsible for positively contributing to a high-quality, living-learning residential experience for students while working side-by-side with the University. The Area Director of Operations provides leadership, direct supervision, and handles all aspects of staff accountability and payroll for maintenance and operations staff in their area of campus.
Position responsibilities encompass oversight of all maintenance and custodial operations for their area of campus while working alongside the Office of Residence Life to help support the student experience. This person is responsible for monthly building walks and managing the winter/summer turnover processes. These responsibilities include, but are not limited to: ordering all material with attention to budget and delivery timelines, scheduling all vendors, ensuring vendors are following contract expectations, and inspecting all suites and bedrooms to ensure buildings are ready prior to occupancy. This person serves as a liaison to the University of Kentucky Physical Plant Division and Auxiliary Services departments. Additionally, the Area Director is responsible for the development, implementation, and monitoring of their area budgets.
Ideal candidates will meet the following requirements:
Bachelor's degree required, Master's degree preferred, in a related field with 2-3 years of experience or training or a combination of experience/training in university and/or housing operations setting.
Familiarity with database systems such as Yardi, StarRez, Entrata, and SAP.
Proven budgetary management experience.
Superior verbal and written communication skills.
Excellent organizational and customer service skills.
Ability to independently interpret, communicate, and apply policies and procedures.
Ability to manage multiple projects and meet moving deadlines in a fast-paced environment.
This position offers a base compensation of $65,000/year and is also eligible for the following benefits:
Health, dental, vision, & short-term disability
401k and Match
Paid time off, paid personal days, and sick time
Fun & challenging work environment
Manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
Establishes relationships with the appropriate housing and student affairs officials and others affiliated with the academic institution(s), by staying informed about policies that may impact the community and residents, developing policies and guidelines for residents, communicating regularly with university representatives, and ensuring the community's compliance with pertinent regulations.
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property's maintenance team members comply with the Company's standards with respect to responding and completing resident service requests.
Community Manager - Student Living
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property's performance, and responding to owner requests as needed.
Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.