The Manager, Marketing - Legal & Compliance is a member of the marketing operations work group within the U. S. national marketing team and provides support to the US property management business. This role anticipates areas of marketing risk and develops strategies, policies, and compliance and implementation processes based on the company's mission statement and its risk tolerance and that of its clients. Areas of focus include intellectual property, fair housing, digital accessibility, data privacy, cookie compliance, broker compliance, affordable compliance, and other local or state requirements.
Oversee and manage support to the company in connection with marketing legal and regulatory issues and compliance with laws and regulations that may impact the company.
Work with legal services, operations, marketing teams, and as needed, outside counsel to develop and maintain company policies, set standards for compliance, and outline audit procedures and processes.
Serve as marketing point of contact for cross-functional efforts and collaborate with other support service teams to identify areas of overlap or conflict to ensure that Greystar operating policies, property management agreements, and other practices are consistent.
Develop resources, provide counsel, and deliver on-going education and training for team members.
Engage relationships with industry associations, external vendors, consultants, and experts to support execution of compliance, while managing external resources against standards for quality, timeliness, and service excellence.
Ensure implementation of new standards and policies across the portfolio and assist, as needed, in responding to regulatory inquiries and enforcement actions.
Monitor, audit, and report on compliance goals to inform key business leaders of the function's progress on achieving established goals and benchmarks.
Evaluate opportunities to deploy compliance service bundles for managed communities and opportunities to recoup company investments through income opportunities with service providers.
Demonstrate a high-level, customer-centric approach that enhances the reputation of the department through development of trusted relationships and delivery of timely, quality work.
Maintain an ongoing knowledge of developments in areas of responsibility to help the company operate with efficiency and innovation. Establish and maintain relationships inside and outside the industry and with strategic business partners.
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Practice proper safety techniques in accordance with company, property, and departmental policies, procedures, and standards by immediately reporting any employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
Identify areas for improvement and offers suggestions to improve efficiency and productivity.
Keep abreast of changes in technology, processes, and standards within and outside the industry.
Incumbents may work in an office environment, remotely, or in a hybrid model.
Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result.
Occasional travel will be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Knowledge, Skills, Abilities:
Bachelor's degree with concentration in marketing, advertising, communications or business is preferred.
Minimum 2-5 years of experience.
High proficiency using Excel, and all other MS Office applications as well as task management platforms.
Demonstrated proficiency in reporting and data management.
Can set priorities effectively and organize workload to achieve maximum outputs on time.
Solid understanding of project management processes including requirements development, scope definition, communication management, budget management, reporting, risk identification and stakeholder engagement.
Candidates should possess diplomacy and good judgment so they can leverage these skills to communicate persuasively through all levels of the organization.
Initiates change and is a self-starter. Takes on and produces a high volume of work. Can sustain a heavy workload over an extended period.
Extreme attention to detail, adaptability, excellent time management, and dedication to staying organized.
Ability to work independently and remotely.
Demonstrates Greystar core values in all aspects of work - strong ethical character and commitment to service.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.