We have launched two Customer Experience teams in 2020 to better understand our residents and implement solutions that will measurably impact the Customer Experience and Property NOI. These teams will are looking for opportunities across on-site team member training and enablement, digital tools, and SOP changes to improve the experience of our prospects and residents
UX Designers lead the journey team in understanding the resident / on-site team member, ideating potential solutions, and determining the end-to-end experience. They are critical in conducting resident and team member interviews, synthesizing qualitative insights, and conducting usability tests during the pilot. UX Designers have four major focus areas on their team:
Resident Champion: Brings the resident voice to the team and ensures the design vision will improve the experience
Design Thinking Visionary: Pulls best-in-class insights from other industries and pushes the team's thinking forward
Master Craftsman: Leads the team efforts in research, design prototyping and testing, and design strategy
Agile Mindset: Engages across topics with the team and helps break vision into small, measurable pilots
Participate in resident and on-site team member research to understand needs, touchpoints, and frustrations
Synthesize qualitative insights from customer research into themes
Develop and curate external inspirations and push the team to create an industry-leading experience
Create design prototypes for potential solutions and test prototypes with residents and team members
Gather qualitative feedback from residents and team members during the piloting and scaling phases
Share insights and trends with team and other business leaders
Contribute to building design expertise, tools, and processes in-house
Coach and mentor junior designers
Understands the needs and frustrations of prospects, residents, and on-site team members to improve the customer experience by following a human-centered design approach
Engages with teams across the organization to implement new solutions and share the progress and learnings from the journey team
Participates in team trainings to learn human-centered design approaches and leads workshops with team members from across the organization
Identifies improvements to the resident experience across team member training and enablement, digital tools, and SOPs.
Works with cross-functional partners to implement the changes and test at pilot sites
Measures the impact changes have at pilot sites and identifies additional improvements
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.