We have launched two Customer Experience teams in 2020 to better understand our residents and implement solutions that will measurably impact the Customer Experience and Property NOI. These teams will are looking for opportunities across on-site team member training and enablement, digital tools, and SOP changes to improve the experience of our prospects and residentsJOB DESCRIPTIONUX Designers lead the journey team in understanding the resident / on-site team member, ideating potential solutions, and determining the end-to-end experience. They are critical in conducting resident and team member interviews, synthesizing qualitative insights, and conducting usability tests during the pilot. UX Designers have four major focus areas on their team:Resident Champio
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