We are in the early stages of an exciting multi-year program that is focused improving team member and resident experience and reinventing the property operating model. We have launched two Customer Experience teams to better understand our residents and team member experiences to implement solutions that will add measurable impact and value. We have also launched a Product development team to create a new resident application and team member database to improve the communication and experience between them. The UX Business Process Design Analyst is an integral team member who will support the Client Experience, Product Development, and UX Design teams in understanding and documenting current state workflow capabilities of the business users, which will inform solution and product
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