We are in the early stages of an exciting multi-year program that is focused improving team member and resident experience and reinventing the property operating model. We have launched two Customer Experience teams to better understand our residents and team member experiences to implement solutions that will add measurable impact and value. We have also launched a Product development team to create a new resident application and team member database to improve the communication and experience between them. The UX Business Process Design Analyst is an integral team member who will support the Client Experience, Product Development, and UX Design teams in understanding and documenting current state workflow capabilities of the business users, which will inform solution and product recommendations. The UX BPA will align with the UX Design Lead on business process mapping needs to prioritize workflows across the various teams. This is not a technical role and the ideal candidate can quickly establish rapport with business users, document process flows via established tools, display strong project management skills, and collaborate with Product Owners, UX Design Lead, and Client Experience leads to provide recommendations. The BPDA may also write user stories and be involved in the agile framework of scrum ceremonies as a conduit between the Product team and the development team.
Researching processes - Business Process Design Analyst may conduct user research to understand industry best practices which can inform future designs
Data gathering - Meet with and interview internal users to understand and document current state workflows and evaluate information in alignment with program objectives. This includes understanding and documenting workflow friction points which should be improved.
Collaborate with Design, PO and CX - UX Business Process Design Analyst will work closely among the team to conduct process flow mapping across various users according to roadmap priorities. This includes internal stakeholders and external users.
Recommends - Evaluates, recommends, and develops business process, design, and technology improvements and enhancements, including developing detailed workflow diagrams, charts, and project plans from concept through implementation. UX BPDA should have an opinion based on user research, industry best practices, and program strategy to inform Product and Pilot designs.
Reporting & Insights - Develops clear business process workflows to be utilized by UX Designers, Product Owners, and Client Experience teams to inform opportunity areas. Business Process Analyst will apply insights on how the process can be improved based on program objectives
Participate in and lead interviews with various internal partners to understand the current state process flow and key pain points
Develop a clear understanding of the core accountabilities and friction points within a process to inform change management, design, and/ or technical changes to Product and Pilot roadmaps
Create current state and future state process flow maps in support of UX designs and Product enhancements as outlined by PO and CX teams, complete with recommended improvements to business processes, operational procedures, and product design
Generate business process map reports complete with recommended improvements to business processes, operational procedures, and product design
Develops and maintains effective working relationships with key stakeholders
Knowledge, Skills, Abilities:
Minimum 2 years' professional experience in process mapping
Experience in business process designing and facilitation and strong workflow designing via Microsoft Suite, Figma, and Mural
Showcase strong analytical and evaluating skills
Strong communication skills with ability to present complex messages in storytelling
Problem solver with the ability to provide recommendations to team on solution opportunities
Passion to find new solutions and embraces change
Team player mentality
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.