We are launching Customer Experience teams to better understand our residents and implement solutions that will measurably impact the Customer Experience and Property NOI. These teams will be responsible for developing a premium Greystar experience by looking across on-site team member training and enablement, digital tools, and SOP changes. This new team will be focused on the enhanced resident journey which includes innovative service offerings that drive both resident satisfaction and property NOI, and will pilot their work across the large Greystar network of both owned and third-party assets. Journey Leads manage and support a resident experience team to improve journey metrics. Journey Leads should be comfortable leveraging their expertise with the experience team and intera
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