The Customer Care Admin Specialist has a hybrid schedule and must be able to commute to our Lynnwood, WA or Phoenix, AZ office regularly.
This position is responsible for ensuring all administrative functions are completed for the Receivables department. Responsibilities may include aiding support outstanding balance collection in an effort to achieve or maintain daily, weekly, and monthly targets and responding to inquiries (via phone and/or email). Additional responsibilities may also include partnering directly with community managers and their associates on various issues, as well as reviewing resident and/or collection files for proper documentation in addition to ensuring they are in compliance with all applicable laws and department policies. Further responsibilities include Deposit Alternative program assistance with files, submitting Deposit Alternative Claims, and ensuring they are compliant with all applicable laws and department policies.
Respond promptly to client inquiries according to the level of urgency and date submitted; properly recording detail of actions taken.
Provide Receivables support by receiving and processing move-out files, screening files and/or revision requests, responding to user requests and questions, researching and correcting system problems, and following up with the end-users to ensure satisfactory resolution of systems-related issues.
Prepare documents, letters, and other communication materials for internal and external distribution; types and spellchecks documents, complies with statutory notice periods and any relevant document retention policies.
Complete projects, tasks, assignments, and other work that is unique to the department; follow departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
Communicate and coordinate with internal departments including organization of and participation in weekly departmental meetings.
Audits files/statements received for accuracy, completeness, and compliance with all applicable contract terms and federal/state laws, request additional or missing information from Community Managers and associates; make any necessary revisions.
Enter data into internal systems for all files and support documentation received ensuring the accuracy of information.
Submission of Deposit Alternative Claims to ensure our owners receive the full benefits of each program
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.